Debt Collection Team Leader (FutureSoft Excalibur 4 Administrator)

We are seeking an experienced FutureSoft Excalibur 4 Administrator to manage, support, and maintain our debt collection system. The successful candidate will ensure system availability, data integrity, security, and reliable day-to-day operation while supporting users and contributing to system improvements.

This role suits a technically capable administrator with strong troubleshooting skills, attention to detail, and experience supporting business-critical applications.

Key Responsibilities

• Daily preparation and import of excel files into the Excalibur system
• Preparation and monitoring of call campaigns
• Regular review of performance reports
• Create and manage users, roles, permissions, profiles, and access controls.
• Monitor system performance, availability, integrations, scheduled processes, and data integrity.
• Investigate and resolve application incidents, errors, and user queries.
• Support interfaces between Excalibur 4 and other operational systems.
• Produce operational reports and assist users with reporting requirements.
• Maintain system documentation, procedures, configuration records, and change logs.
• Train users and prepare practical user guides.
• Work with internal teams and service providers to resolve technical issues.
• Identify opportunities to improve system reliability, efficiency, security, and user experience.
• Ensure changes comply with internal governance, security, and change-management requirements.

Requirements

• Advanced level of knowledge of Futuresoft Excalibur 4
• Advanced level of knowledge of Microsoft Excel and other Microsoft software
• Demonstrated experience administering or supporting FutureSoft Excalibur 4.
• Understanding of operational activities of a debt collection company
• Strong analytical, documentation, communication, and problem-solving skills.
• Experience working with operating systems related to the debt collection industry.

Advantageous Experience

• Experience working in a debt collection industry
• Experience working as a system administrator of a call center
• Strong computer skills.
• Experience with Excalibur 4 upgrades, migrations, integrations, or implementations.
• Experience working with operating systems related to the debt collection industry.

Key Competencies

• Technical expertise: Applies sound knowledge of enterprise application administration.
• Problem-solving: Diagnoses issues methodically and implements sustainable solutions.
• Accuracy: Maintains reliable configurations, records, and system data.
• Service orientation: Supports users professionally and communicates clearly.
• Accountability: Takes ownership of incidents and follows them through to resolution.
• Collaboration: Works effectively with users, technical teams, and external vendors.
• Risk awareness: Recognizes operational and security risks and escalates appropriately.

Pay: R20 000,00 - R25 000,00 per month

Ability to commute/relocate:

• Century City, Western Cape: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

• How many years have you worked on Excalibur (FutureSoft's Debt Management Software)?
• What is your level of Computer Literacy?
• How many years of experience do you have working in the Debt Collection Industry?

Education:

• High School (matric) (Preferred)

Work Location: In person