Debt Review Administrator
Crediwise Technology
Cape Town, Western Cape
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Opens the original listing in a new tab. Applying is free. Never pay money to get a job — report anyone who asks.
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
Job description
Debt Review Administrator
Job Description
We are looking for a detail-oriented professional to assist in the smooth operation of the Debt Review department. The role covers end-to-end back-office operations, ensuring that all outcomes align with company policies and best practices, while also providing support for administrative duties.
Key Responsibilities
Debt Review
- Manage debt review email accounts and ensure timely action.
- Review, save, and forward debt review documents including Cob’s, 17.1/17.2 proposals, acceptances, declines, counters, court orders, and 17.5/17.6/w documents.
- Draft Paid-Up Letters as required. Ability to draft COB’s would be an added advantage.
- Flag and unflag debt review accounts across various systems.
- Process refunds for overpayments (credit balances) to debt counsellors or clients.
- Handle queries from debt counsellors and outsourcing partners efficiently.
- Manage escalated queries from debt counsellors or outsourcing partners promptly.
- Assess and evaluate reckless lending allegations from debt counsellors.
- Review and save documents
- Flag accounts where applicable.
- Follow up with administrators regarding payments received or missed.
Core Competencies & Skills
- Exceptional verbal and written communication skills; multilingual proficiency is a strong advantage.
- Strong negotiation and influencing abilities, with experience managing sensitive financial discussions.
- Excellent critical thinking and problem-solving skills.
- Solid understanding of the National Credit Act (NCA) and debt collection procedures.
- Ability to build trust, ask insightful questions, and obtain honest feedback from clients regarding payment behavior.
- High attention to detail with excellent administrative and data entry skills.
- Results-oriented and capable of working independently in a fast-paced environment.
Qualifications & Experience
- Matric / Grade 12 or equivalent.
- Previous debt review or financial services experience preferred.
- Customer service experience, ideally in a regulated environment.
- Flexible and self-motivated.
Additional Information
- All candidates must be criminal and credit clear.
Join our Debt Review team and play a key role in helping to meet our obligations responsibly. Grow your career while making a real impact.
Job Type: Full-time
Work Location: In person
Found on Indeed · Posted 1 weeks ago · Last checked 3 days ago
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Cape Town?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 1 weeks ago
More admin and similar jobs in Cape Town
Hospitality Jobs Africa · Cape Town, Western Cape
Confidential · Cape Town, Western Cape