Debt Review Agent
CSR Debt Solutions
Other, Western Cape
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
Job Summary
We are looking for a motivated, professional and target-driven Debt Review Agent to join our team. The successful candidate will be responsible for assisting clients who are experiencing financial difficulties by explaining the debt review process, assessing their financial needs and guiding them through the application process.
The ideal candidate must have excellent communication and interpersonal skills, be comfortable working in a target-driven environment, and have a strong ability to build relationships with clients.
Key Responsibilities
- Contact prospective clients and explain the debt review process.
- Conduct professional consultations with clients regarding their financial circumstances.
- Obtain and verify the required client information and documentation.
- Assess clients' financial situations and determine whether debt review may be suitable.
- Explain the benefits, process and requirements of debt review clearly and accurately.
- Assist clients with completing the necessary documentation.
- Communicate professionally with clients throughout the application process.
- Meet and exceed monthly sales and application targets.
- Follow up on leads and convert potential clients into successful applications.
- Ensure that all procedures and company policies are followed.
- Maintain confidentiality of client information.
Minimum Requirements
- Previous sales, call centre, debt review or financial services experience will be an advantage.
- Excellent verbal and written communication skills.
- Strong telephone etiquette.
- Computer literate.
- Ability to work under pressure and meet targets.
- Strong negotiation and persuasion skills.
- Professional and confident telephone manner.
- Ability to work independently as well as part of a team.
Key Skills
- Sales and lead conversion
- Communication
- Negotiation
- Persuasion
- Time management
- Target driven
- Problem solving
- Attention to detail
- Relationship building
Working Environment
This is a target-driven position that requires consistent follow-up with prospective and existing clients. The successful candidate must be motivated, energetic and committed to achieving individual and team targets.
Pay: From R4 000,00 per month
Work Location: In person
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 2 days ago