Debt Review Agent

DEBT REVIEW AGENT

Randburg, Johannesburg

Salary: Basic + Uncapped Commission

JOB ROLE

• To recover outstanding debt from deceased estates and consumers under debt review by negotiating appropriate repayment arrangements, maintaining professional customer relationships, ensuring regulatory compliance, and achieving collections, quality, and productivity targets in accordance with company and client requirements.

QUALIFICATIONS & EXPERIENCE

• Matric qualification is mandatory.
• Relevant tertiary qualification is an advantage.
• Minimum 1 year experience in debt review & deceased estate, legal collections in a financial

industry.

• Understanding of debt collection regulations and compliance requirements including the Debt

Collection Act (DCA), National Credit Act (NCA), and Protection of Personal Information Act

(POPIA).

• Proficient in Microsoft Office Suite applications, particularly Excel, Word, Outlook and Teams.
• Proven ability to make targets.

KEY AREAS OF RESPONSIBILITY

• Ensure compliance with applicable legislation, regulatory requirements, and company policies
• Facilitate the recovery of outstanding debt in accordance with legal and company requirements.
• Follow up on outstanding accounts and recovery actions to achieve collection targets.
• Generate COBs, Account statements, Paid-up Letters and provide regular accounts updates.
• Investigate and resolve account queries, disputes, and customer complaints.
• Liaise with Estate administrators, debt counsellors, clients, and other stakeholders regarding account matters.
• Monitor legal proceedings and ensure accurate account updates and record keeping.
• Prepare, process, and maintain legal and collection-related documentation.
• Track payments and ensure accurate allocation and reconciliation of accounts.

COMPETENCIES & SKILLS REQUIRED

• Ability to work under pressure.
• Demonstrates strong values of curiosity, collaboration, entrepreneurial spirit, passion for winning and trustworthiness.
• Excellent administrative, organisational and time management skills.
• Excellent verbal and written communication skills with great listening skills.
• High attention to detail and accuracy.
• Outstanding telephone etiquette and interpersonal skills.
• Strong analytical and problem-solving skills.
• Strong negotiations skills with the ability to handle objections and be assertive when required.
• Target driven and self-motivated.
• Team player

If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

Job Types: Full-time, Permanent

Pay: R6 000,00 - R8 000,00 per month

Application Question(s):

• How much experience do you have as a Debt review agent ?
• What is your salary expectation?

Work Location: In person