Debtors Clerk

Following a strategic decision by Executive Management to form a dedicated Debtors Division, the Soft Collections Specialist will focus entirely on the early intervention and rehabilitation of delinquent accounts. The primary purpose of this role is to safeguard the financial health and operational cash flow of managed Sectional Title Schemes (Body Corporates) and Homeowners Associations (HOAs). By engaging proactively through high-volume phone calls, targeted emails, and structured face-to-face or virtual meetings, the incumbent will recover outstanding levies and utilities before they require expensive legal escalation.

Key Performance Areas (KPAs) & Core Responsibilities

1. Proactive Outreach & Debt Recovery (The Primary Duty)

• Conduct high-volume, structured outbound calls and send targeted emails to unit owners with outstanding levy, special levy, or utility accounts.
• Convene and chair meetings (in person at the Alberton office or via Zoom/Teams) with defaulting owners to discuss arrears and negotiate payment remedies.
• Apply firm but diplomatic persuasion to secure immediate payments or short-term settlement agreements.
• Meet daily, weekly, and monthly collection targets to significantly reduce the portfolio's Age Analysis brackets (30, 60, 90+ days).

2. Payment Arrangements & Dispute Resolution

• Negotiate structured payment plans and formal Acknowledgements of Debt (AOD) in strict accordance with the instructions and thresholds set by individual Boards of Trustees/Directors.
• Monitor active AODs to ensure strict compliance; immediately flag and follow up on defaulted payment arrangements.
• Actively investigate, log, and resolve owner queries regarding ledger balances, interest calculations, or utility billing discrepancies to eliminate "account dispute" as a reason for non-payment.

3. Portfolio Administration & System Reconciliations

• Review the Debtors Age Analysis daily to identify high-risk accounts and prioritize contact lists.
• Accurately record detailed, contemporaneous notes of all calls, emails, and agreements on the property management accounting system.
• Perform reconciliation of complicated debtor ledgers where necessary (e.g., matching allocations for split payments across standard levies, special levies, and legal fees).

4. Portfolio Manager & Trustee Collaboration

• Provide regular, concise feedback to Portfolio Managers regarding the collection status of their specific schemes.
• Prepare monthly credit control reports for Trustee packs, highlighting successful collections, active payment arrangements, and persistent defaulters.
• Identify accounts where soft collection efforts have been completely exhausted and prepare the necessary documentation for formal handover to the legal department or external collections attorneys.

Job Types: Full-time, Contract, Permanent

Pay: R8 000,00 - R15 000,00 per month

Application Question(s):

• Describe your Mircrosoft Excel ability?
• Do you have matric qualification?
• Prior debtor management experience?
• Do you live within a 20km radius of Brackenhurst, Alberton?
• Have you been declared insolvent?
• Do you have WeConnectU software experience?

License/Certification:

• Drivers license (Required)

Work Location: In person