Debtors Clerk

Position: Debtors Clerk

Reporting to: Accounts Receivable Manager

Location: Bolt Avenue, Montague Gardens

The main purpose of the role is to recover monies/debt owed to Rialto a Division of Libstar Operations (Pty) Ltd and in doing so keeping and improving our current business relationships with customers and building on the Company’s good reputation.

Key Job Functions

• Accurately processing of customer payments from bank statements per remittances and thereafter reconciling the customer account.
• Vetting and opening new customer accounts (includes performing all standard company checks such as VAT Nr check, Accountability credit check etc.).
• Suspending/opening customer accounts for orders based on the company procedures/rules.
• Send statements per customer terms and resolving customer account queries timeously.
• Solution driven to resolve all customer account queries within a reasonable timeframe and to give feedback to customers/management w.r.t. solutions.
• Accurate capturing of documentation (opening new customer accounts on Syspro, updating customer info etc.).
• Reconciling customer accounts (customer claims, requests for credit/refund etc.).
• General Administrative duties such as assisting customers with completing forms.
• Send monthly statements as well as POD’s/delivery notes/credit notes per customer requests. Following up on customer payments, claims etc.
• Attend to customer queries and sending feedback (recons/documents) timeously. This includes effectively resolving customer queries and investigations too.
• Escalating of queries to Accounts Receivable Manager to assist where needed.
• Effective communication with finance team members and other internal departments and external service providers/customers.
• Loading of claim Trackers for Warehouse & Commercial to approve.
• Daily management of the on-hold Tracker.
• Accurate allocation of payments as per customer remittance advice or statement balance.
• Weekly reporting on all accounts – Age Analysis together with comments and feedback.
• Meeting weekly and monthly deadlines as per KPAs.
• Assist the Accounts Receivable Manager as and when required.
• Remittance Reviews to be submitted for approval before processing of payments (where Trading Terms are applicable)
• Accurate processing of Trade Expenses as per Trading term and any extra expenses deducted to the General Ledger accounts within the correct periods

Knowledge and Experience Required

• Matric certificate.
• Financial/accounting diploma is preferable.
• A minimum of 2-3 years debtors experience (in FCMG environment will be preferable).
• Preferably have an accounting background.
• Strong attention to detail.
• Excellent verbal and written communication skills.
• Good computer literacy – MS Office, Work Excel and Outlook.
• Able to work under pressure and meet deadlines.
• Able to work as part of a team and on own.

Person Profile, Skills and Attitude

• High personal standards and a hard worker.
• Ability to work effectively with a team.
• Attention to detail.
• Strong numerical and analytical skills.
• Strong Communication Skills.
• Strong Problem-Solving Ability.
• Displays Pro-active Qualities.
• Ability to work on own initiative, prioritize work and handle a pressurized working environment.

Key Competencies

• Applying Knowledge & Expertise.
• Thinking & Innovation.
• Taking Initiative.
• Quality Delivery.
• Adapting to Change.
• Organisational Ability.
• Analyzing and Reporting.
• Decision Making.
• Teamwork.
• Leadership Ability.
• Interpersonal Relations.
• Individual Attributes.

Please note that you may on occasion be required to perform tasks that are not part of your normal daily duties but may be necessary due to the operational requirements of the Company**.**

Note: Preference will be given to EE candidates in line with the Company’s employment equity plan and BEE strategy