Delivery Accounts Manager - BFSI

Role Purpose

Own end-to-end delivery and program management outcomes across assigned tribes and build scalable, South Africa–anchored teams that support execution excellence and expansion aligned.

Delivery Ownership & Program Management Excellence

* Own delivery quality, timelines, scope alignment, and outcomes across assigned tribes and workstreams within the program.

* Lead end-to-end program management governance, including integrated planning, dependency management, RAID tracking, milestone alignment, and execution oversight.

* Maintain strong alignment with internal delivery teams and Client stakeholders to ensure execution clarity across multiple initiatives.

* Sustain a continuous execution pulse within the Unit of Work (UoW).

* Proactively surface cross-team delivery risks, dependencies, capacity gaps, and mitigation plans.

Expansion & Execution-Led Growth Within Tribes

* Support expansion within existing tribes and across priority technology areas aligned to the Client’s Book of Work themes.

* Identify upstream (discovery/design) and downstream (testing/stabilization/support) white spaces.

* Convert delivery credibility into adjacent lifecycle expansion opportunities.

Capability & Talent Strategy

* Support capability planning across teams (seniority mix, technical depth, cross-skilling) aligned to program needs.

* Ensure optimal resource utilization across workstreams.

* Flag skill gaps, over-engineering risks, or delivery misalignment early.

South Africa Team Build & Localization

* Support hiring and scaling of South Africa–based delivery teams (PCEOs, BAs, QA Leads, Design, Engineering Leads, etc.).

* Travel to South Africa to onboard teams, establish delivery execution norms, and strengthen stakeholder engagement.

* Build a strong local leadership bench aligned to the Client’s localization strategy.

Stakeholder & Execution Interface

* Act as the primary execution interface between internal delivery teams and Client program stakeholders.

* Drive structured governance cadence, escalation management, and delivery transparency across tribes.

* Ensure delivery discussions remain proactive, solution-oriented, and outcome-focused.

RFP Support & Solutioning Collaboration

* Work with support and engineering teams in leading and contributing to RFP responses from a program delivery perspective.

* Provide inputs on delivery construct, staffing models, timelines, risks, and localization strategy.

* Ensure proposed solutions are execution-ready and aligned with ongoing delivery realities.

Application Question(s):

• Delivery Accounts Manager from Banking & Insurance Domain, with Project Management methodologies (Expert), Account Management and Business Development (Strong) is required, how many years do you have?
• Is your experience from Banking & Insurance domain?
• Project Management methodologies (Expert) YES/NO?
• Account Management and Business Development (Strong) YES/NO?
• The job is onsite, the job location is Johannesburg, are you okay with it?
• The role is urgent, how soon can you join?
• Availability for Interview?
• Age:
• Expected Salary:
• Current Salary:

Work Location: In person