Dental Receptionist

Job Opening: Experienced Dental Receptionist

Location: Toothworx Dentistry, Durban

Experience Level: intermediate, 3+ years

Toothworx Dentistry is looking for a polished, professional, and highly organised Dental Receptionist to join our team in Durban. As the first point of contact for our patients, you aren’t just answering phones—you are the face of our practice and the engine that keeps our daily operations running smoothly.

Key Responsibilities

• Patient Concierge: Greet patients with a warm, professional demeanor and manage the check-in/check-out process efficiently.
• Strategic Scheduling: Manage complex calendars to maximize provider productivity while ensuring a seamless patient flow.
• Financial Administration: Handle medical aid claims, private billing, and payment collections with high accuracy.
• Records Management: Maintain digital patient files, ensuring all personal and clinical data is up to date and compliant with POPIA.
• Communication: Act as the primary liaison between patients, dental practitioners, and medical aid schemes.

Requirements & Qualifications

To be successful in this role, you must meet the following criteria:

• Experience: A minimum of 3 years of experience in a dental or medical reception role is non-negotiable.
• Software Mastery: Proficiency in Elixir is essential.
• Industry Knowledge: Strong understanding of dental terminology and South African medical aid codes/processes.
• Soft Skills: Exceptional communication skills, a "can-do" attitude, and the ability to remain calm under pressure in a busy environment.
• Reliability: Since we are based in Durban, local residency or reliable transport is highly preferred.

Why Join Toothworx?

We pride ourselves on providing high-quality dental care in a modern, friendly environment. You will be part of a supportive team that values clinical excellence and patient satisfaction.

Note: Candidates without the required 3 years of experience or Elixir software proficiency will not be considered for this specific senior role.

Experience:

• Elixir: 1 year (Required)
• reception/administrative: 3 years (Required)

Work Location: In person