Department Co Ordinator: Online

Job Advert Summary

Woolworths is seeking a dedicated Department Co Ordinator: Online to join our Corporate Stores team in KwaZulu-Natal, South Africa. In this dynamic role, you will ensure exceptional customer service by managing the entire online order fulfillment process and leading your team to success every day. Your responsibilities include coordinating daily activities, overseeing order accuracy, handling customer queries and complaints efficiently, and maintaining strong communication with delivery partners and internal stakeholders. Ideal candidates will have retail or online fulfillment experience, be computer literate in Word and Excel, and demonstrate strong leadership, problem-solving, and customer service skills.

Woolworths values integrity, teamwork, and innovation-join us to advance your career in a supportive, growth-oriented environment committed to excellence. Apply now and be part of a trusted South African brand.

Minimum Requirements

Minimum Requirements: - Grade 12 or equivalent NQF level qualification - Proven experience in retail or online order fulfilment preferred - Computer literacy, specifically proficient in Microsoft Word and Excel - Strong leadership and team management abilities - Excellent customer service and communication skills - Ability to manage multiple tasks, prioritize and delegate effectively - Detail-oriented with a focus on accuracy and quality - Problem-solving skills with the ability to handle complaints and operational issues promptly - Flexibility to work various shifts as required - Knowledge of standard operating procedures and company policies

• Minimum education: Grade 12 or equivalent NQF level
• Retail or online fulfilment experience advantageous
• Proficient in Microsoft Word and Excel
• Strong leadership and team coordination skills
• Exceptional customer service capabilities
• Effective multitasking, planning, and organizational skills
• Detail-oriented with high standards for order accuracy and quality
• Good problem-solving abilities and complaint resolution skills
• Flexibility to work different shifts as per business needs
• Understanding of company policies and operational procedures

Duties and Responsibilities

• Coordinate and oversee the entire online order fulfillment process ensuring accuracy and timely completion.
• Manage and lead the online fulfillment team, providing coaching, training, and support to optimize performance.
• Handle customer inquiries, complaints, and feedback promptly to maintain exceptional customer service standards.
• Monitor order picking and substitution calls, ensuring quality control and compliance with company standards.
• Maintain effective communication with delivery partners and internal stakeholders to ensure seamless operations.
• Plan, organize, and report daily activities, identifying issues and escalating as required to the Departmental Manager.
• Manage stock levels, perform spot checks, and ensure proper handling of returned or cancelled items.
• Ensure adherence to company policies, operating procedures, and shrinkage prevention protocols.
• Maintain a clean, safe, and organized work environment while ensuring all online fulfillment equipment is properly used and maintained.
• Demonstrate strong leadership by promoting Woolworths' values and supporting team engagement and development.