Department Manager (Dispatch)

Listing reference: 026448 Listing status: Online Apply by: 10 September 2026

Position summary

Industry: Pharmaceutical Sector Job category: Other: FMCG, Retail, Wholesale and Supply Chain Location: Roodepoort Contract: Permanent Remuneration: Market Related EE position: Yes

About our company

Clicks Group

Introduction

We are seeking to appoint a Department Manager (Dispatch) - Lea Glen. The candidate will report into the General Manager (Inland).

Job description

Job Purpose:

• The Department Manager holds ultimate and overall accountability for the entire distribution operations process; including the receipt, storage and control of stock; the assembly of orders and the dispatch of orders to fleet and couriers.

• The Department Manager is accountable, subject to the directives of the Managing Pharmacist, for compliance with the legal requirements relating to the acquisition, storage and distribution of medicines.

Key Performance Areas:

• Management of all stock, including the processes of receipt, GRN’ing, sorting, packing away, bin maintenance, stock transfers, quarantining of stock, returns of stock to suppliers and stock control activities. In particular, in regard to the above is accountable for:

• Compliance, under and subject to the directives of the Managing Pharmacist, with inter alia the legal requirements and the company standard operating procedures (SOPs) relating to:

• Quarantining of stock;

o Handling of thermolabile (cold chain) products; o Purchasing, storing and distributing HFD products; o Special storage and handling and packaging requirements in order to ensure stock efficacy; o Destruction of expired, damaged or unsaleable stock; o Housekeeping and temperature requirements in general.

• Accountable for managing the risks associated with handling stock and the minimization thereof., including the risks of theft and pilferage, damages, costs associated with expiry and cold chain breach and losses arising out of inaccurate supply against an invoice.

• Accountable for the stock count process on a quarterly basis and the implementation of on-going special and cycle counts of stock.

Quality Outputs of the Job:

• Duties: Management of the process of assembling stock against an invoice, including the processes of picking (fine and bulk), packing and checking of orders. In particular, in regard to the above is accountable for:

o Establishing and ensuring compliance with the service standards relating to time, accuracy, quality and stock efficacy and sale-ability of orders; o Assemble orders as per distribution principal requirements

• Management of the process of dispatch of stock.

• Management of the process of customer returns of stock, including salvaging of stock and destruction of stock (under the directives of the Managing Pharmacist).

• Accountable for the health and safety and security requirements relating to the building, the operational processes and the staff. Including, in particular, ensuring compliance with relevant legislation and standard operating procedures.

• Accountable for housekeeping in regard to the warehouse and the stock and the machinery in the warehouse.

• Accountable for all maintenance requirements relating to the warehouse and machinery and computer equipment in the warehouse.

• Management of the operations of the distribution contracts, including storage and control of stock, assembling and dispatch of orders against invoice. In addition, responsible for the relationship with the supplier on an operational basis.

• Accountable for the budget for the operations and for compliance with the budget and for reporting progress against and variance with the budget. Accountable also for budgeting for capital expenditure, motivating capital expenditure purchase and compliance with the capital expenditure process and for verifying and signing off expenditure for payment.

• Accountable for the management of the staffing of the operation including compliance with the employment policies. Accountable also for performance and conduct of staff and for implementing systems, processes and procedures in this regard in conjunction with the Human Resource Department. Continuous training of staff w.r.t. SOP’s.

• Accountable for rectifying and reporting on any discrepancies, procedure breach or non-compliance issues arising out of the report of the Internal Audit department.

Skills:

• Communication skills

• Management/supervisory skills

• Writing skills

• Analytical and problem solving skills

• People skills

• Computer literate

Knowledge:

• GWDP//GMP

• Pharmaceutical wholesale and distribution

• C.P.D

• Pharmaceutical Industry Laws, regulations and Ethics

Personal Competencies:

• Ability to work in a team

• Ability to work under pressure

• Honesty and integrity

• Ethical

• Legal compliance

• Attention to detail

Minimum requirements

Minimum Education & Qualification: 3 year degree or diploma Minimum Job Related Experience: 5 - 10 years' experience in wholesale Pharmaceutical Industry N.B: We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.