Deputy Head - Student Recruitment (Undergraduate Distance)

Emeris consolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris Online has a vacancy for a Deputy Head - Student Recruitment (Undergraduate Distance) position.

Duties and Responsibilities:

Application and Registration Targets

• Achieve individual and channel-level weekly, monthly and annual targets for student applications, pre-registrations and registrations.
• Carry a personal sales target equivalent to 50% of an individual Senior Student Advisor's (SSA) target, in addition to leadership responsibilities.
• Schedule and lead weekly momentum meetings with Student Advisors who are not tracking to target, reviewing individual pipeline health and identifying workable opportunities.
• Identify funnel areas requiring targeted intervention (for example, accepted offers not yet settled) and monitor Conditional Admissions, SLP and NQP registrations.
• Throughout the sales cycle, support and hold SAs accountable for meeting individual and channel targets and improving conversion rates.

Reporting and Performance Analytics

• Confirm the accuracy of weekly and ad hoc reports, including the funnel report, POE, sales tracker and TMR.
• Complete the Weekly Performance Tracker and Registration Tracker, and ensure submission within national deadlines.
• Monitor the scholarship tracker and funnel report on an ongoing basis.
• Monitor individual and team funnel performance, conversion ratios and year-on-year trends, and provide actionable insights to support data-driven decision-making.

Call Centre Operators Oversight

• Set and monitor weekly and monthly targets for call volumes, lead engagement, and appointments generated, and ensure call outcomes are accurately captured within 48 hours.
• Oversee daily call activity reporting and conduct regular call-quality reviews against approved calling scripts and first-contact emailers; compile CCO performance reporting.
• Provide coaching and support on product knowledge, sales technique and objection handling to strengthen conversion from calls to booked appointments.

Marketing Assistants (Student Recruitment Administrator) Oversight

• Confirm TMR accuracy and oversee regular database clean-ups on Freshsales.
• Review Everlytics campaign wording, links and segmentation prior to send, and assist with monitoring analytics and scholarship communications.
• Oversee fairness of database allocation across leads, unpaid applications, paid applications and transfers.

Student Advisor Management

• Drive accountability, productivity and strong sales discipline among Student Advisors.
• Conduct regular one-on-one coaching conversations with SAs, documenting outcomes and corrective actions.
• Manage the sales performance management process and assist underperforming SAs with improvement plans.

Training and Development

• Manage and deliver onboarding and ongoing training; co-develop how-to guides and manuals per role with the HSR.
• Ensure SAs and Call Centre Operators are signed off on scripts and build strong product knowledge.
• Ensure operational competence on systems, including Freshsales, and work with the Sales Training Manager.

Support to Head: Student Recruitment

• Accurate compilation of weekly reports for submission to Head: Student Recruitment to meet national report deadlines.
• Work in conjunction with Marketing Assistants to ensure data integrity targets are achieved.
• Utilise weekly reports to guide and support student recruitment team in achieving their weekly targets.
• Support Head: Student Recruitment in day to day team management as required.
• In absence of the Head: Student Recruitment, provide necessary support to the team and assume responsibility for all reporting and tasks as required by Campus Head and National.
• Ensure interaction with internal customers (direct team members, campus staff, Campus Senior Management Team) is positive and collaborative.
• Manage relationships in accordance with policies, procedures and legal requirements.
• Ensure and enable clear and open communication between the stakeholders and the brand.
• Conduct regular meetings with stakeholders.

Competencies Required:

• Strong interpersonal and communication skills to effectively engage with all stakeholders.
• Excellent time management skills to handle multiple tasks and work under pressure.
• Friendly, tenacious, and target-driven mindset with exceptional organisational abilities.
• Strong affinity for coaching and mentoring .
• Strong leadership skills to drive Student Advisor, Marketing Assistant and Call Centre Operator performance.
• Excellent analytical and reporting skills to interpret funnel and performance data.

Minimum Qualifications Requirements:

• National Diploma (NQF6) with 5 years sales experience (preferred).

Minimum Work Experience Requirements:

• Minimum of 5 years sales experience

Salary:

• Competitive salary commensurate with experience.

Benefits:

• Lifelong learning opportunities through LinkedIn Learning subscriptions.
• Staff and family discounts on educational programs within our brand portfolio.
• Incentive bonus structure based on performance and achievement of goals.
• Birthday vouchers to celebrate your special day.
• Competitive annual leave allowance for well-deserved time off and rejuvenation.

Application Response:

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews

Technical Support:

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.