Desktop Support Technician

About the Role

We are looking for a skilled and customer-focused Onsite IT Engineer to join our team. The successful candidate will provide onsite technical support to clients, troubleshoot hardware and software issues, maintain IT infrastructure, and ensure that users receive efficient and professional IT support.

The ideal candidate should have strong technical troubleshooting skills, excellent communication abilities, and the ability to work independently while maintaining a high level of customer service.

Key Responsibilities

• Provide onsite technical support to users and clients.
• Diagnose and resolve hardware, software, network, and system-related issues.
• Install, configure, maintain, and troubleshoot desktops, laptops, printers, and other IT equipment.
• Provide support for Microsoft Windows and Microsoft 365 applications.
• Assist with user account administration, password resets, and access management.
• Troubleshoot basic LAN, Wi-Fi, TCP/IP, and connectivity issues.
• Install and configure software and hardware according to company and client requirements.
• Monitor and maintain IT equipment and infrastructure.
• Manage and update IT support tickets and ensure incidents are resolved within agreed SLA requirements.
• Escalate complex technical issues to the appropriate support teams when required.
• Perform preventative maintenance and system health checks.
• Assist with IT asset management, including equipment allocation, tracking, and returns.
• Maintain accurate documentation of technical issues, solutions, and configuration changes.
• Assist with new user setups, workstation deployments, and IT onboarding.
• Provide guidance and basic training to users where required.
• Ensure compliance with company IT policies, procedures, and security standards.
• Maintain professional relationships with clients and internal stakeholders.

Minimum Requirements

• Grade 12 / Matric.
• IT Diploma, Degree, or relevant IT certification preferred.
• 3–5 years’ experience in an IT support or onsite engineering role.
• Strong experience with Microsoft Windows environments.
• Good working knowledge of Microsoft 365 applications.
• Experience troubleshooting desktops, laptops, printers, and peripherals.
• Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, LAN and Wi-Fi.
• Experience working with IT service desk / ticketing systems.
• Experience with Active Directory and user administration.
• Valid driver's licence may be required depending on client/site requirements.

Advantageous Skills

• Microsoft certifications such as MS-900, MD-102, AZ-900 or equivalent.
• Experience with Microsoft Entra ID / Azure AD.
• Knowledge of Microsoft Intune and endpoint management.
• Experience with IT asset management.
• Knowledge of ITIL principles and service management.
• Experience supporting enterprise or industrial environments.
• Exposure to cybersecurity and endpoint security solutions.

Key Competencies

• Strong troubleshooting and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Customer-focused approach.
• Ability to work independently and under pressure.
• Strong time management and organisational skills.
• Good attention to detail.
• Ability to prioritise and manage multiple incidents.
• Professional and presentable when dealing with clients.
• Strong ownership and accountability for assigned tasks.
• Proactive approach to identifying and resolving technical issues.

What We Offer

• Opportunity to work in a dynamic IT environment.
• Exposure to a variety of technologies and client environments.
• Professional development and opportunities to grow your technical skills.
• Supportive and collaborative working environment.

Pay: Up to R15 000,00 per month

Work Location: In person