Desktop Support Technician (Junior)

We are looking for a Desktop Support Technician to join the IT department at TreasuryONE. This role is suited to a dependable and technically capable professional who takes ownership of their work and delivers consistent, well-structured support in a corporate environment.

The position involves providing first-line technical support across devices, systems, and applications, while ensuring stability, security, and reliability of the IT environment. You will work closely with senior IT staff, gaining hands-on exposure to modern workplace technologies and developing your technical capability further.

Key responsibilities

• Provide prompt and professional support for desktop, laptop, and mobile device issues
• Install, configure, and maintain Windows operating systems, applications, and hardware
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, SharePoint, and OneDrive
• Assist users with network connectivity, printers, and peripheral devices
• Perform basic account administration, including access management and password resets
• Support endpoint protection, patching schedules, and routine software updates
• Log incidents accurately in the IT ticketing system and maintain clear, structured documentation
• Assist with asset management and upkeep of hardware and software inventories
• Escalate complex or unresolved issues to senior IT team members when appropriate

Experience and qualifications

• IT Diploma, CompTIA A+ / N+, or equivalent certification (required)
• One to two years’ experience in IT support or a structured service desk environment (preferred)
• Solid working knowledge of Windows desktop environments and Microsoft 365
• Familiarity with Azure or other cloud platforms is advantageous
• Strong analytical and troubleshooting skills
• Clear, professional communication skills, particularly when assisting non-technical users

This role is well suited to someone who values accuracy, structure, and accountability, and who wants to build a solid foundation within a professional IT environment.