Developer II | Retail IT | Retail IT Operations

Job Summary We are looking for a detail-oriented developer with hands-on technical experience and a strong service mindset. The ideal candidate is comfortable in a fast-paced operations environment, responds calmly under pressure, and enjoys solving operational problems through automation, better tooling, and improved observability.

This is an opportunity to join Retail IT Operations — a team dedicated to improving stability. security, efficiency, observability, and resilience for Retail IT systems’ infrastructure.

As a Developer, you will combine operational support with technical delivery. You will work independently on operational tasks, contribute to larger initiatives, and collaborate with feature/domain and infrastructure teams across IT.

The team is also investing heavily in observability maturity and resilience engineering so we are looking for someone who can grow with that direction.

Job Responsibilities Production and environment support  Provide production and non-production support for Retail applications and infrastructure, including incident response, alert triage and scheduled 24/7 standby for critical outages

 Investigate issues, perform root-cause analysis, coordinate resolution across teams, and document outcomes and mitigations

 Ensure development environments remain stable and available for Retail IT teams

Change, release, and resilience  Participate in change management and support release deployments for Retail IT teams

 Contribute to resilience engineering — disaster recovery/AZ failover, capacity and availability improvements

Platform engineering and automation  Deliver infrastructure-as-code and automation solutions that reduce manual effort and improve consistency

 Implement platform improvements across monitoring, alerting, observability, patching, vulnerability remediation, cost/stability, and environment engineering

 Proactively reduce repeat support effort through better monitoring, alerts, automation, and process fixes

 Adhere to data security and compliance with involvement and improvements in monthly database masking and restores

Engineering quality, security, and knowledge  Contribute to code reviews and follow Retail IT engineering standards

 Apply security considerations in design, implementation, and operational change — including patching and vulnerability remediation

 Document runbooks, SOPs, and knowledge-base articles; support onboarding of new team members and maintain shared operational documentation

 Participate in team ceremonies, contribute to the backlog, and collaborate professionally with dev/feature teams, infrastructure, vendors and other stakeholders

 Document runbooks, SOPs, and knowledge-base articles; support onboarding of new team members and maintain shared operational documentation

 Participate in team ceremonies, contribute to the backlog, and collaborate professionally with dev/feature teams, infrastructure, vendors and other stakeholders

Experience Experience  At least 2 years experience in IT operations, platform engineering, or software development with production support exposure

 Practical experience with incident management and structured troubleshooting

Infrastructure and platforms  Working knowledge of Linux and Windows servers, networking fundamentals, and common Retail IT infrastructure

 Experience with SQL Server (queries and basic administration)

 Familiarity with AWS, Terraform, Ansible, load-balancing, Kubernetes, microservices and distributed application architectures

 Advantageous: understanding of system integration patterns, including RESTful services and RabbitMQ

Observability and reliability  Familiarity with monitoring and observability tools

 Experience with metrics, logging, and tracing concepts; practical use of tools such as Grafana, Prometheus, Opensearch, OpenTelemetry, Cloudwatch and PagerDuty

 Interest in growing observability and SRE practices

Automation and delivery  Ability to write and maintain scripts and automation (bash/powershell)

 Experience with CI/CD pipeline concepts

 Experience delivering operational or platform changes through repeatable, reviewable workflows

Security  Awareness of secure configuration, patching, and vulnerability remediation in operational environments

 Ability to consider security implications in infrastructure and automation work; familiarity with organisational security standards

Ways of working  Clear verbal and written communication with technical and non-technical stakeholders

 Strong attention to detail and problem-solving skills

 Methodical approach; ability to balance reactive support with proactive improvement work

 Planning, organisational, and time management skills

Education  Relevant IT or Computer Science qualification (diploma or degree)

 Strong academic performance

Location Cape Town

Closing Date 26 August 2026