Dialer Administrator
Cartrack SA
Other, Gauteng
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
Listing reference: cartr_000826 Listing status: Online Apply by: 19 July 2026
Position summary
Industry: Call Centre Industry Job category: Debtors Location: Gauteng Contract: Permanent EE position: No
Introduction
Cartrack, a world-leading smart mobility Software-as-a-Service tech company across 23 countries, is looking for a Vici Dialer Administrator to be responsible for managing and optimizing the Vici Dial system used in a debt collection or call center environment.
Job description
Key Responsibilities
- Combine Dialler administration, campaign management and reporting
- Manage inbound/outbound dialler campaigns on Vici dial
- Upload and maintain debtor/customer calling lists
- Monitor real time call centre performance and agent productivity
- Optimize dialling strategies to improve contact rates, talk time, promise to pay rates, collections recovery and manage campaigns, call ques, dispositions and campaigns.
- Generate daily, weekly, monthly performance reports
- Analyse campaign and agent statistics
- Work closely with Collections managers, IT and operations teams.
Minimum requirements
Minimum Requirements
- Matric (Grade 12)
- 2 - 3 years’ experience in VICI dialer administration,
- Excel reporting
- CRM Systems
- Campaign Management and data Analysis
- Attention to detail and good communication and stakeholder management
Please send your updated cv to [email protected]
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Other?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on Indeed · Posted 1 weeks ago