Dialler Administrator – Collections
Liquid Thought
Cape Town, Western Cape
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
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Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
Job description
About The Role We are looking for an experienced Dialler Administrator to support a fast-paced and dynamic Collections environment. This role is critical in ensuring dialler campaigns are optimised, efficient, and aligned to collections strategies and targets.
Key Responsibilities
- Manage and execute dialler campaigns across Collections portfolios
- Configure, monitor, and optimise dialler strategies (inbound/outbound)
- Ensure correct allocation of accounts in line with DPD strategies and business rules
- Monitor campaign performance (contact rates, RPC, conversion, etc.) and make real-time adjustments
- Work closely with Collections Managers to align dialler activity with operational priorities
- Troubleshoot dialler issues and liaise with system providers where required
- Ensure data integrity and accurate campaign setup
- Produce daily and weekly dialler performance reports
- Support continuous improvement of dialler efficiency and agent productivity
Minimum Requirements
- 2+ years' experience as a Dialler Administrator (non-negotiable)
- Proven experience in a Collections call centre environment (essential)
- Strong understanding of dialler campaign management and optimisation
- Experience working with dialler/CRM systems (e.g. predictive diallers, Webitel or similar advantageous)
- Solid analytical skills with the ability to interpret performance data
- Strong attention to detail and problem-solving ability
- Ability to work in a high-pressure, target-driven environment
Key Competencies
- Strategic thinking and campaign planning
- Strong communication and stakeholder management
- High level of accountability and ownership
- Ability to manage multiple campaigns simultaneously
- Results-driven mindset
What We Offer
- Opportunity to work in a high-performance, data-driven collections environment
- Exposure to multiple portfolios and advanced dialler strategies
- A dynamic team focused on continuous improvement and growth
Found on LinkedIn · Posted 1 months ago · Last checked 1 months ago
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Cape Town?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on LinkedIn · Posted 1 months ago
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