Digital Experience & Engagement Manager

Nurture Brands

Cape Town, Western Cape

Salary not listedFull-time · Posted 5 days ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

At Nurture Shared Services, we don't simply support businesses - we enable better living. Working across trusted health, wellness and consumer brands, you'll shape digital experiences that educate, engage and inspire. This hybrid role offers flexibility to work from Cape Town or Johannesburg, combining marketing, technology, analytics and customer experience to deliver measurable business impact.

Your Impact starts here:

Create engaging digital experiences across multiple brands.
Transform websites into customer-centric digital destinations.
Champion SEO, UX, analytics and AI-enabled optimisation.
Partner with Marketing, Brand, IT and agencies.
Use data and emerging technologies to improve engagement.
Lead digital projects from concept to execution.
Develop scalable data models, visualisations and dashboards that uncover trends, generate actionable insights and support strategic decision-making across the group.

What success looks like:

Higher customer engagement.
Improved website performance and SEO.
AI-driven insights improve decision-making.
Seamless collaboration across teams.
Outstanding digital brand experiences.

You'll thrive here if you have:

Relevant qualification in Marketing, Digital, Communications, Information Systems or similar.
5 years' digital marketing, digital engagement or website management experience.
Passionate about brands, marketing and customer experience.
Experience with GA4, WordPress, Shopify, SEO and UX.
Exposure to AI-driven tools relating to Digital Marketing etc.
Commercially minded with strong collaboration and project management skills.

Why join us?

Enjoy the flexibility of a hybrid role while helping shape the future of digital engagement across Nurture Brands. Whether you're based in Johannesburg or at our beautiful Vineyards Office Estate in Durbanville, you'll join a collaborative team driven by innovation and purpose.

Purpose: Create digital experiences that improve everyday lives.

Ownership: Lead meaningful change and see your ideas come to life.

Growth: Develop your career across trusted brands.

Hybrid (Cape Town or Johannesburg)

Together, we enable better living.Work alongside passionate, innovative teams.

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Cape Town?

Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted 5 days ago