Digital Heavy Commercial Vehicle Claims Manager

CAREER OPPORTUNITY

This career opportunity is available at Santam Heavy Commercial Claims for the Heavy Commercial Desktop Assessor Manager who will be based in JohannesburgWHAT WILL YOU DO?

To ensure that claim operating applications, B2B integration applications, and processes of quality are implemented and to ensure the end users are upskilled and supported post any of these implementations.WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?

• Client experience
• Voice of the customer
• Build technology as an enabler and driver of innovation, efficiency and optimal decision.
• Upskill and support the end users of the technology.
• This role functions within C&P Claims but also fulfils a pivotal role within the BITS environment in providing service to the IT project team. QUALIFICATIONS AND EXPERIENCE
• Matric/ Grade 12
• VDQ Qualification
• Post Matric Qualification / Business-Related Diploma or Degree
• Automotive Qualification (eg. Panel beating, Diesel Mechanic, Spray Painter, Body Builder, Auto Electrician, etc.)
• At least 5 years’ experience in Heavy Commercial Vehicle Assessing
• At least 3 years’ experience in managing a team or equivalent (advantageous)
• Performance management experience
• People management experience KNOWLEDGE AND SKILLS
• Detail orientation
• Understanding the claims value chain
• Client engagement and facilitation skills
• Advanced computer skills PERSONAL ATTRIBUTES
• Deciding and initiating action
• Client Service Orientation
• Teamwork and support
• Building relationships
• Communication
• Flexibility and adaptability
• Cultivates innovation
• Performing under pressure
• Analytical thinking
• Presenting and communicating information WHO WE ARE:

Santam is the market leader in the general insurance industry in Southern Africa. As a large, diversified, and expanding company, we are committed to transformation and growth. While our headquarters are in South Africa, we are rapidly extending our presence into emerging markets across Africa and Asia.

With a client base of over 1 million policyholders, Santam serves individuals, commercial enterprises, specialist business owners, and institutions—including 80 of the Top 100 companies listed on the JSE. Our commitment to Insurance, Good and Proper goes beyond just providing cover—we offer peace of mind, ensuring our clients can focus on living in the moment, not worrying about the unexpected. Because at Santam, we believe the freedom to seize every day is worth protecting.

People drive our business, and we are committed to attracting the best talent, whether for permanent roles or short-term opportunities.

Santam is committed to diversity, inclusion, and belonging. As an equal opportunity employer, we encourage applications from candidates of all backgrounds, including persons with disabilities. We are dedicated to neuro-inclusivity and fostering a workplace where everyone can thrive.

Take the next step in your career—apply now and be part of a company that’s shaping the future of insurance. This is Freedom!