Digital Sales & Operations Assistant

We are hiring a Digital Sales & Operations Assistant for an automotive service company in the detailing and ceramic coating industry. This is a part-time remote role for a U.S.-based company. This role is ideal for a tech-savvy, highly organized professional who thrives on variety—expertly balancing behind-the-scenes administrative tasks with responsive, polished client communication via phone and text.

Key Responsibilities

• Handle administrative tasks including processing warranty claims and general branch administration
• Respond to inbound customer inquiries through phone calls, text messaging, and digital communication channels
• Send pre-built service estimates, pricing templates, and invoices to potential and current customers
• Guide customers through the process from initial inquiry to appointment booking and scheduling
• Manage and organize leads within the company CRM system
• Follow established workflows and messaging templates to ensure consistent communication
• Respond quickly to incoming inquiries and maintain ongoing conversations with prospects
• Answer incoming phone calls when needed and collect customer information
• Provide basic service information and assist customers with booking appointments
• Maintain accurate records of customer interactions and updates in the CRM
• Collaborate with the internal team to ensure smooth scheduling and customer experience
• Monitor ongoing conversations with prospects who may take days or weeks to book services

Required Qualifications

• 2+ years of experience in customer service, sales support and administrative support
• 2+ years experience using CRM or shop management platforms
• Familiarity with appointment scheduling and lead management processes
• Strong written communication skills for text-based customer interactions
• Ability to follow established processes and workflows
• Strong multitasking and organization skills to balance administrative workflows with client support
• Ability to work independently in a remote environment
• Comfortable working with inbound leads and managing multiple conversations simultaneously

Preferred Qualifications

• 2+ years experience in automotive services, detailing, or service-based businesses
• Conservative Brand Alignment: The ideal candidate understands and respects a traditional corporate/family culture.

Required Skills & Tools

• Shopmonkey or similar shop management software
• Basic CRM management and lead tracking (GoHighLevel, or similar)
• Text messaging and digital communication tools
• Google Workspace (Docs, Sheets, Gmail)
• Fast typing and efficient computer navigation

Schedule & Pay

• Part-time position; U.S.-business hours in the Pacific Time Zone (9:00am - 1:00pm)
• This is a fully remote job for a U.S.-based company
• Pay ranges from R7,000 to R8,500 per month.
• Annual raises, confirmed holidays, and PTO.

System Requirements

• Internet speed of at least 20 Mbps
• Computer with a 2.4 GHz processor or higher
• 8 GB of RAM or higher
• Windows 10 or newer, or Mac OS X 10.10 or newer
• HD 720p webcam
• Headset with a microphone
• Dual monitors

Benefits

• Competitive pay rates
• The company provides a US phone number and business email address
• Enjoy the flexibility of working remotely, from home or any location of your choice
• Eliminating commute time
• Consistent work with the same clients, fostering long-term professional relationships
• Opportunities for career advancement, dependent on the client
• Stable work hours and consistent pay
• A supportive and inclusive work environment that values diversity and individual growth

If you are a motivated and tech-savvy communicator who enjoys helping customers and managing digital operations in a fast-paced environment, we encourage you to apply and become part of a growing team.