Director: Business Planning and Monitoring, Ref No. DSD 90/2026
Western Cape Government
Cape Town, Western Cape
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Opens the original listing in a new tab. Applying is free. Never pay money to get a job — report anyone who asks.
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
Job description
Job Purpose
The Western Cape Government is seeking to employ a self-motivated individual to render strategy, policy, performance monitoring, communication services to the Department of Social Development.
Minimum Requirements
- A relevant NQF level 7 qualification or equivalent as recognised by SAQA; - A minimum of 5 years' experience middle/senior management experience.
Recommendation
None### Key Performance Areas
Line Management
Strategic management, guidance and advice in respect of the rendering of business planning, policy alignment, monitoring and reporting, and communication and customer care services. This includes the following functions:
- Coordinate the strategic and operational planning processes for the Department.
- Ensure the development and alignment of departmental policies.
- Enhance departmental performance monitoring, review and reporting.
- Provide corporate communication and customer care services.
Strategic Management (including change management)
- Define and review on a continual basis the purpose, objectives, priorities and activities of the Directorate.
- Drive the Directorate’s strategic planning process.
- Drive the development and management of the strategic and business plans for the Directorate.
- Evaluate the performance of the Directorate on a continuing basis against predetermined key measurable objectives and standards.
- Report to the Chief Director on a regular basis on the activities of the Directorate and on matters of substantial importance relating to business planning and monitoring.
- Monitor and ensure compliance with relevant legislation and prescripts in respect of adequate and appropriate record-keeping of the activities of the Directorate, and of the resources (people, finances and assets) employed by it.
- Foster and promote a culture of innovation within the Directorate, and the Department.
- Diligently perform all duties assigned to the post of Director.
People Management
- Participate in the recruitment of employees in the numbers and grades appropriate to ensure the achievement of the Directorate’s Business Plan.
- Motivate, train and guide employees within the Directorate, to achieve and maintain excellence in service delivery.
- Actively manage the performance, evaluation and rewarding of employees within the Directorate.
- Monitor information capacity building within the Directorate.
- Ensure involvement in the compilation of a workforce plan, a service delivery improvement programme, and an information resources plan for the Directorate.
- Promote sound labour relations within the Directorate.
- Actively manage and promote the maintenance of discipline within the Directorate.
Financial Management
- Manage participation in the budgeting process at Directorate level.
- Ensure the preparation of the Annual and Adjustment Budgets for the Directorate.
- Assume direct accountability for the efficient, economic and effective control and management of the Directorate’s budget and expenditure.
- Assume direct accountability for ensuring that the correct tender and procurement procedures are adhered to in respect of purchases for the Directorate.
- Assume direct accountability for ensuring contracts are managed effectively and efficiently for the Directorate.
- Ensure that all spending is aligned with the strategic objectives of the Directorate and Department.
- Report to the Chief Director and relevant oversight role players and committees on all aspects of the Directorate’s finances.
- Assume overall accountability for the management, maintenance and safekeeping of the Directorate’s assets.
- Assume direct accountability for ensuring that appropriate risk management procedures are in place and adhered to for the Directorate.
Ensure that full and proper records of the financial affairs of the Directorate are kept in accordance with any prescribed norms and standards.
*
Competencies
Proving knowledge and understanding of:
- Expert knowledge of and working experience with the legislation, regulatory frameworks, policies and best practices that have a bearing on the line functions.
- Expert knowledge of strategic management processes
- Information systems that aid in the management of knowledge and information pertaining to the line function.
- Programme and project management.
- Procurement and tendering processes.
- Policy development and strategy management, monitoring and review processes.
- Modern systems of governance and administration.
- Public service procedures, processes and systems.
- The global, regional and local political, economic and social affairs impacting on the provincial government of the Western Cape.
- Proven knowledge and understanding of constitutional, legal and institutional arrangements governing the South African public sector.
- Public finance, human resources and discourse management processes.
- The Public Finance Management Act, National and Provincial Treasury Regulations, other financial policies, prescripts, directives and collective agreements.
- The functioning of the Province and the activities of sister departments.
- The policies of the government of the day.
- Labour Relations legislation and regulations.
- Performance management in general.
Core Competencies:
- Strategic Capability and Leadership
- Project and Programme Management
- Change Management
- People Management and Empowerment
- Financial Management
Skills
- Numeracy
- Literacy
- Driving
- Computer Literacy
- Language skills
- Project Management
- Information Technology Formal Training
- Economic, Statistical and Financial Analysis
- Legal Administration
- Strategic Planning
Remuneration
All-inclusive salary package of R 1, 317 384.00 per annum (Salary Level 13) [Note: The remuneration package consists of a basic salary (70%) and the employer's contribution to the Pension Fund. The remainder of the package may be structured according to personal needs.]
Notes
-
Only applications submitted online will be accepted.
-
Kindly note that technical support is only available from Monday to Friday from 8:00 to 16:00. Should you experience any difficulties with your online application you may contact the helpline on 0861 370 214.
-
Please ensure that you submit your application on or before the closing date as no late applications will be considered. The selection process will be guided by the EE targets of the employing department. By applying for this post, you are consenting to the Western Cape Government contacting your previous employers/managers for an employment reference. Reference checks will include enquiries relating to your disciplinary records and reasons for leaving.
-
All shortlisted candidates must make themselves available to be interviewed at a date, time and place as decided by the selection panel.
-
All shortlisted candidates will be required to submit duly completed and signed vetting and supporting documentation within the timeframe communicated by the WCG and prior to the interview date. Failure to provide the required duly completed and signed vetting and supporting documentation within the prescribed timeframe, without reasonable justification, may result in the shortlisted candidate not being considered further in the current recruitment and selection process.
-
All shortlisted candidates for SMS posts will be subjected to a technical exercise that intends to assess relevant functional elements of the job and an interview. Following the technical exercise and interview, a maximum of three (3) SMS candidates will undergo psychometric assessments to assess cognitive capabilities, behavioural preferences, emotional intelligence, and integrity.
-
The successful candidate will be required to complete the Senior Management Pre-Entry Programme (Nyukela) and submit the certificate before he/she can be appointed to this post. The
Found on Indeed · Posted 1 weeks ago · Last checked 1 weeks ago
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Cape Town?
Many customer service roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 1 weeks ago
More customer service and similar jobs in Cape Town
Hospitality Jobs Africa · Cape Town, Western Cape
Confidential · Cape Town, Western Cape