Director of World-Class Customer Experience

Absa Bank Limited is seeking a Design Director to drive customer experiences and design thinking across business units, channels, and projects. You will support senior leaders in embedding customer-centric strategy and oversee multiple design teams, ensuring coherent, world‑class experiences aligned to business goals. You will partner with UX, product, and business leaders to elevate design quality, manage resources, and sign off milestones while maintaining Absa design standards and delivering…