Dispatch Supervisor

Are you ready to take charge of dispatch operations, lead a dynamic team, and help deliver excellence at every step? Join our team at Decofurn as a Dispatch Supervisor - Permanent Role at our DC in Amorosa Roodepoort.

What You’ll Do

As our Dispatch Supervisor, you will:

• Oversee and coordinate the dispatch of stock from warehouse/store to customers — ensuring accurate picking, loading, and delivery scheduling.
• Manage and lead the dispatch team to deliver excellent service, professionalism, and efficiency.
• Plan driver routes and oversee load management, ensuring trucks are loaded to capacity, and security seals are correctly applied.
• Maintain high standards of quality control, ensuring stock is handled carefully, and documentation, scanning and compliance procedures are followed.
• Keep dispatch areas, workstations, and loading bays clean, organised, and safe.
• Resolve customer complaints related to deliveries; ensure staff are trained to offer courteous and timely customer service.
• Uphold and model Decofurn’s values: Dedication, Engagement, Customer-Centricity, Compassion, Operational Excellence

Minimum Requirements

• Matric (Grade 12)
• At least 1 year of supervisory experience in dispatch/warehouse operations
• Computer-literate, comfortable with Microsoft Word, Excel, Google Sheets & Outlook
• Excellent communication and interpersonal skills

Advantageous (Not Essential, but Preferred)

• A diploma or degree in distribution/warehouse-related field
• More than 3 years’ experience in distribution and logistics
• Experience with Sage Pastel (or similar inventory/warehouse software)

Key Competencies & Skills

• Technical skills in dispatch & logistics, inventory & stock control, quality control, reporting
• Leadership, attention to detail, adaptability, empathy, conflict management, and ethical conduct
• Customer Focus & Service Excellence
• Strong Team Leadership and Communication
• Problem Solving & Decision Making
• Time Management and Organisation

What’s In It For You?

At Decofurn, we’ve spent over 30 years building a brand known for value, efficiency, and innovation in the furniture industry. Join our dynamic team and play a crucial role in ensuring that our customers receive their furniture safely and on time, every time.

We Offer:

• Market-related monthly salary
• Retirement and Risk Benefits
• Independent, trust–based work culture
• Fun cultural and social team days
• 6-day working week in a dynamic, fast-paced environment
• Continuous training and development opportunities

If you’re ready to lead, deliver, and grow with us, we’d like to hear from you!

Please note: If you do not hear back from us within two weeks of submitting your application, please consider your application unsuccessful .