DISPATCH SUPERVISOR

From a humble fishing company established in 1964, the Sea Harvest Group has grown to become a leading seafood, aquaculture, agri-processing and branded Fast-moving Consumer Goods (FMCG) business that’s recognised and respected throughout South Africa and the world. From here, the group has built its national and global footprint, developing a strong reputation and fostering solid long-term relationships with its geographically diverse international customer base.

An exciting opportunity exists for a suitably qualified and experienced Dispatch Supervisor to join our Operations team. The successful candidate will be responsible for supervising the daily dispatch operations, ensuring the accurate, safe, and timely receipt and dispatch of products while maintaining exceptional customer service and compliance with company procedures and food safety standards.

• Reporting to: Operations Manager
• Department: Operations
• Locations: South Arm Road, V&A Waterfront

KEY RESPONSIBILITY AREAS

• Supervise and coordinate all daily dispatch activities.
• Ensure all customer orders are picked, checked, loaded, and dispatched accurately and on time.
• Manage and supervise dispatch personnel, including work allocation, performance management, attendance, and training.
• Ensure stock accuracy and maintain inventory integrity.
• Verify all dispatch documentation, including delivery notes, invoices, and transport documentation.
• Liaise with Production, Cold Stores, Logistics, Transporters, Sales, and customers to ensure efficient product flow.
• Ensure compliance with company policies, quality standards, food safety requirements, and health and safety legislation.
• Monitor housekeeping and maintain high standards within the dispatch area.
• Investigate and report stock variances, damages, and operational discrepancies.
• Assist with stock counts and inventory control activities.
• Drive continuous improvement within the dispatch operation.
• Ensure optimal utilization of labour and equipment.

REQUIRED EXPERIENCE, SKILS & KNOWLEDGE

• Grade 12 (Matric).
• Relevant qualification in Logistics, Supply Chain Management or Warehouse Management will be advantageous.
• Minimum of 3–5 years’ experience in a dispatch, warehouse or logistics environment.
• Minimum of 2 years’ supervisory experience.
• Experience within the food manufacturing, fishing or cold storage industry will be advantageous.
• Computer literacy, including Microsoft Office (Excel, Word and Outlook).
• Experience working with warehouse management systems (WMS), ERP systems (such as NAV), or similar inventory systems.
• Valid driver’s licence.

COMPETENCIES

• Strong leadership and people management skills.
• Excellent planning, organisational and time management abilities.
• Sound knowledge of warehouse and dispatch operations.
• Understanding of inventory control and stock management.
• Knowledge of food safety and health and safety requirements.
• Strong problem-solving and decision-making skills.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Ability to work under pressure and meet strict deadlines.
• Willingness to work overtime, weekends and public holidays when operationally required