Dispatch Supervisor

Purpose of the Job

This role is responsible for supervising all outbound logistics activities, ensuring dispatch processes are executed accurately, efficiently, and in full compliance with operational standards. It includes oversight of staff, systems, documentation, equipment, and safety protocols to maintain service quality and delivery performance.

Key Responsibilities

Process

• Ensure that the Standard Operating Procedures are known, understood, trained on and maintained to ensure that the dispatch procedures are carried out correctly
• Understand and know how to make use of the various systems in the business
• Ensure effective planning of outbound stock is done daily as per the volumes to be dispatched
• Ensure effective planning of staff requirements to manage volumes expected
• Ensure that picking is planned correctly in order to meet volume requirements
• Ensure that sufficient materials and equipment are available to effectively carry out the dispatch tasks
• Ensure that all stock is handled in a manner which maintains the condition of the stock and its packaging as well as any specific the requirements of the products
• Carry out investigations where required for discrepancies of documentation, vehicles, seals or products upon dispatch
• Communicate issues with the customer where necessary
• Resolve all issues within 24 hours
• Arranging of vehicles when required to ensure that vehicles are booked and available on time for dispatch of stock
• Ensure that handover of stock to other operations are controlled as per the respective system processes
• Ensure that all loading procedures, when carried out, are done so correctly as per the required procedures
• Ensure that all loads dispatched from the warehouse are properly secured prior to departure
• Ensure that the FMD report is managed and maintained on a daily basis
• Ensure that control of all documentation is maintained at all times and all filing is up to date
• Ensure all dispatch reports are managed, maintained, monitored, actioned upon and reported to the respective managers
• Analyse dispatch stats from reports and use the information to action as required

Staff

• Supervise staff and their productivity within the dispatch area
• Ensure correct and effective resource planning is done to meet operational requirements
• Ensure overtime is kept to a minimum and only required on an exception basis
• Ensure that dispatch staff have the necessary training
• Carry out on the job training where required

Quality, Health and Safety and KPI’s

• Ensure that dispatch KPI’s are known, understood, measured, managed and maintained and reported on monthly
• Ensure proactive actions are taken
• Ensure that all QMS procedures are implemented and maintained
• Ensure NCR’s/NCP’s and IO’s are raised daily and staff are motivated to use the system to improve the operation
• Ensure that all NCR’s/NCP’s and IO’s are closed off within the required lead times (5 working days)
• Ensure standards of Health and Safety are maintained as well as the requirements of the Occupational Health and Safety Act
• Ensure that all monthly checks are carried out as required
• Maintain housekeeping standards on a daily basis

MHE and Asset Supervision

• Ensure that the facility, stock and assets are adequately secured and that all Loss Control policies and procedures are implemented
• Ensure that assets are well maintained, accounted for and reported on as required
• Ensure that all assets and MHE are optimally utilised

Minimum Requirements

• Grade 12
• Logistics/warehouse/business management diploma/degree beneficial
• 5 years of experience in the logistics/warehouse industry

Skills Requirements

• Supervisory skills: ability to lead employees
• Administrative capabilities pertaining to report writing, document handling and compilation
• Proficiency in Microsoft Office Suite
• Ability to identify discrepancies in terms of stock condition and quantity
• Excellent verbal and written communication skills
• Planning and organisational skills to ensure efficient flow of stock
• Effective decision-making capabilities

Disclaimer

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not receive feedback from us within 4 weeks (28 days) of submitting your application, please consider your application unsuccessful on this occasion.

We appreciate the time and effort you have invested in your application and encourage you to apply for future opportunities that match your skills and experience.

We wish you every success in your job search and thank you for considering our company as a potential employer.

Kind regards,
The Recruitment Team

Job Types: Full-time, Permanent

Work Location: In person