Divisional Manager: ProcessingExpired

Strategic Leadership and Processing Growth

• Translate the COO’s enterprise Operations strategy into an integrated national Processing strategy, multi-year roadmap and prioritised execution portfolio.
• Design and continuously evolve the future-state Processing operating model, including decision rights, service architecture, capacity, footprint, technology, workforce and governance in collaboration with cross-functional leadership.
• Advise the COO and Stratco, on Processing trends, strategic trade-offs, emerging risks, investment priorities and opportunities affecting SBV’s broader cash ecosystem
• Maintain a strategic view of national and international cash-processing developments and convert relevant insights into actionable operating-model decisions.
• Ensure the Processing portfolio contributes demonstrably to SBV’s growth, diversification, operational resilience and enterprise-value objectives.
• Lead strategic business cases for investment in automation, processing technology, and infrastructure improvements.
• Position Processing as a strategic enabler of SBV's Utility and Cash Ecosystem strategy.
• Foster collaboration across departments aligning and enhancing Processing plans with Logistics, Commercial, Technology, Finance, Risk, Security and HR best practice.

National Processing Performance and Service Integrity

• Optimize profitability of the Processing division, driving strategic synergies across the Operations division to enhance efficiency and financial performance.
• Develop medium- and long-term capacity plans to support forecasted increases in processing volumes.
• Foster a culture of strategic thinking by driving the adoption of business acumen within the Processing Management team ensuring data-driven decision-making and financial discipline.
• Define and manage Processing Product / service offering standards, product evolution and functional roadmap
• Oversee Processing analytics/research, business case development, business requirements development, product development, software delivery lifecycle, and vendor management.
• Responsible for program management and overseeing all aspects of project delivery within the Processing channel
• Be a key contributor and supporter of SBV’s Operational strategic initiatives including Cost efficiencies, Continuous improvement and Optimization.
• Share Best Practices to institutionalize knowledge of the Processing channel and leverage learnings across SBV and industry
• Direct all activities to obtain and improve service quality bench marking and NPS across all Processing Solutions / products measured against industry standards for best practice identification.
• Build SBV’s understanding of the Processing competitive landscape in a multi-channel environment
• Hold end-to-end accountability for the performance of SBV’s national Processing network against approved service, quality, productivity, safety, control and customer standards.
• Establish a nationally consistent Processing performance and standards-management system with clear standards, leading indicators, thresholds and intervention protocols.
• Govern Processing capacity, throughput, turnaround times, accuracy, balancing, customer crediting dependencies, service availability and exception resolution.
• Identify systemic underperformance and direct sustainable corrective action across sites and regions.
• Ensure national Processing delivery supports the integrity and continuity of the broader Operations value chain.
• Provide the COO (and Stratco where applicable) with an integrated view of Processing performance, constraints, root causes, recovery actions and forward-looking exposure enabled by decision intelligence data.

Customer, Commercial and Ecosystem Contribution and Stakeholder Management

• Own Processing’s contribution to the end-to-end customer proposition and ensure that Processing performance supports contractual, service and commercial commitments.
• Partner with Commercial, Technology and Operations leaders to shape viable Processing solutions, service standards and customer-value propositions that position SBV as the preferred Processing Partner.
• Own and maintain high-level stakeholder relationships, ensuring effective engagement, execution, and opportunity identification across but not limited to customers, unions, regulatory bodies and internal departments.
• Collaborate with cross-functional teams to drive synergies and operational improvements.
• Strengthen relationships with vendor to meet SBV’s cost, design and client experience requirements.
• Lead the development and entrenchment of the Processing customer value propositions, positioning SBV as the partner of choice through innovation and service differentiation.
• Lead activities to deliver best-in-class client experience within the Processing network in terms of innovation, functionality, technology, look and feel to ensure that SBV stays abreast or ideally ahead of its competition.
• Work closely with applicable stakeholders to drive and leverage of technology to create the visualization of vale add data from a single source of truth.
• Lead resolution of material Processing-related customer issues and ensure systemic causes are addressed.
• Provide Processing expertise to strategic customer, industry and regulatory engagements led or sponsored by the COO.
• Maintain fit-for-purpose operational relationships with relevant customers, vendors and partners within approved relationship mandates.
• Translate stakeholder feedback, NPS results and operational intelligence into measurable service improvements.
• Support the COO’s industry leadership by supplying credible Processing insights, evidence and implementation perspectives.
• Nurture a positive the labour climate by successfully building and maintain relationships within the Union Leadership structures, shop steward structures, informal influencers and bargaining Councils.

Operational Risk, Control, Resilience and Assurance

• Act as the accountable Lead for Processing operational risk, control effectiveness, loss prevention, regulatory compliance and resilience.
• Maintain strict adherence to industry regulations, including banking security requirements, and health and safety laws, while proactively monitoring regulatory changes that may impact operations.
• Develop, implement, and maintain comprehensive business continuity plans, strengthening operational resilience against threats such as security breaches, infrastructure failures and extreme weather events,
• Drive risk management and compliance with all necessary rules & regulations that govern cash processing
• Identify, assess, and mitigate risks associated with cash processing operations, implementing robust security protocols and contingency measures to safeguard assets, employees, and customers.
• Collaborate with cross-functional teams to enhance cash processing protection measures, leveraging advanced technology, intelligence gathering, and operational best practices to prevent security breaches and financial losses.
• Regularly review and audit cash processing operations to assess risk exposure, track compliance levels, and implement corrective actions where necessary.
• Establish and ensure Processing BCM, disaster-recovery and crisis-response arrangements are tested, current and aligned with enterprise resilience requirements.
• Drive timely root-cause analysis and sustainable remediation of material incidents, control failures, audit findings and repeat exceptions.
• Institute SBV Processing Channel Governance, ensuring the minimum standards and SOP’s for the below are in place and reviewed accordingly:

o Processing Solution / Service Offering Features,

o Processes

o functionality,

o hardware,

o etc.

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at a