Divorce Order Administrator

Introduction Through our client-facing brands Metropolitan and Momentum (with Multiply, a wellness and rewards programme) and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to build and protect their financial dreams and achieve their life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers, independent brokers, and new platforms, Momentum Group provides practical financial solutions for people, communities, and businesses. Visit us at www.momentumgroupltd.co.za

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose Accurately process divorce orders and administration within agreed service levels in order to support the operations of the fund.

Requirements Experience and Qualifications

• Matric
• 3-5 years experience in employee benefit administration

Duties & Responsibilities

• Coordinate the assessment of the divorce order documentation in order to determine if the order is valid.
• Calculate the ex-spouse's share of the fund based on the parameters of the divorce order.
• Update members' information on the relevant system in line with the divorce order.
• Draft and send relevant correspondence to the client and ex-spouse in a professional manner.
• Obtain the SARS tax directive and upload it onto the system.
• Accurately maintain the divorce court order register.
• Prepare and submit accurate reports regarding the status of divorce orders.
• Investigate client queries within the agreed service level and ensure that the client receives timeous feedback.
• Escalate client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders to ensure clients receive appropriate after-sales services.
• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within the area of responsibility.
• Participate in and contribute to a culture that builds rewarding relationships, facilitates feedback, and provides exceptional client service.
• Provide regular reports on the delivery of services against agreed service level agreements and in terms of overall customer targets.

Competencies

• Business acumen.
• Customer/ Stakeholder commitment.
• Drive for results.
• Leads change and innovation.
• Collaboration.
• Impact and influence.
• Self-Awareness and insight.
• Diversity and inclusiveness.