Doorman/Porter

Company Description Company Description Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin (co-founders of Club Med), Mama Shelter is a creator of living spaces and a daily director!

These are atypical places, where everyone feels at home, places born of a blend of influences, freedoms, sensations and emotions. Each Mama tells the story of the city in which it is located, and all influences blend together. We offer our guests a joyful atmosphere and exceptional service at an affordable price.

More than just rooms and restaurants, Mama Shelter is a dynamic, a vibe: they are true urban refuges, not only aesthetically pleasing and modern but also popular, welcoming and sexy.

Whatever your role, we're all here to make the customer experience as unforgettable as possible.

Our mission: to bring little moments of happiness to people.

Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.

Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Our commitment to diversity and inclusion:

Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.

Job Description 🚪✨ Join the lively team at Mama Shelter Cape Town as our next Door Attendant !

You'll be the very first smile our guests, residents, and visitors see when they arrive at Mama. From opening doors and handling luggage to giving directions and creating unforgettable first impressions, you'll help set the tone for every Mama experience. Ready to be the face of Mama's warm welcome? 🫶🏨

THE MISSION?

• As Mama's Door Attendant, you're the master of first impressions. ✨
• Before guests even reach Reception, you're already making them feel at home with your warm smile, positive energy, and attentive service. Whether you're welcoming visitors, assisting residents, handling luggage, or helping guests find their way around, you're always ready to lend a hand. 🚪🧳
• You keep a watchful eye on the entrance, ensuring everyone is welcomed, guided, and looked after. Safety, security, and service are your three best friends. 👀✨
• Need help with bags? You've got it. Directions to the rooftop? Easy. Last-minute guest request? Consider it handled. 💪
• Working closely with the Concierge and Front Office teams, you help keep the guest journey seamless from arrival to departure. Whether you're escorting guests to their rooms, supporting logistics behind the scenes, or ensuring deliveries arrive safely, you know that every detail matters. 📦🏨
• You treat every guest, resident, visitor, and colleague with kindness, professionalism, and a little Mama magic. ✨
• And because you take pride in your surroundings, you make sure equipment, storage areas, and vehicles stay clean, organized, and guest-ready at all times.
• At the end of the day, you're much more than the person at the door... you're the guardian of Mama's welcome. ❤️🚪

Qualifications MADE FOR YOU? ONLY IF...

• You genuinely love people and know how to make everyone feel welcome from the moment they arrive. 😊🫶
• You're always alert and observant. Nothing escapes your attention, whether it's a guest needing assistance or a safety concern that requires action. 👀✨
• You enjoy being active and don't mind carrying luggage, assisting with deliveries, or helping wherever needed. 💪🧳
• You're calm under pressure and stay professional, even when the lobby gets busy. 🧘‍♂️🚪
• Service is in your DNA. You believe that no request is too small when it comes to creating memorable guest experiences. ⭐
• You're a team player who works hand-in-hand with Concierge, Reception, Housekeeping, and every department across Mama. 🤝
• You understand that confidentiality and discretion are essential. What happens at Mama, stays at Mama. 🤫🏨
• You've got a valid driver's licence and can confidently assist with transportation duties when required. 🚗
• Now let's test you: A guest arrives with four suitcases, a resident needs directions, a courier is waiting at the gate, and Reception asks for your help. What's your next move? 😏🎭

Additional Information YOUR LITTLE EXTRAS:

• You know that opening a door is easy... making someone feel welcome is the real skill. 🚪✨
• You can give directions better than any GPS. 🗺️😎
• You're happiest when you're helping people and solving problems. 🫶
• You take pride in your appearance and carry yourself with confidence and professionalism. ✨
• You have at least 2 years' experience in a guest-facing, hospitality, concierge, security, or customer service role. 🏨
• Bonus points if you know Cape Town well enough to share a few local gems with our guests! 🌊☀️

Additional Information We're sure you know the beat 🎶

• 1st verse: We set up a first telephone interview with our HR if your application moves to our rhythm.
• Chorus: After a successful telephone interview, we'll invite you to Mama. Come ready to show us your personality and your service style!
• (Chorus x2 depending on the position)
• Last verse: Mama won't leave you hanging, you'll hear back from us whatever the outcome. ❤️