Duty Manager

Security Duty Manager (Onsite Ops) x 1

Main Duties- is responsible for protecting the casino's assets, guests, employees, reputation, and gaming operations while ensuring compliance with gaming regulations and company policies.

Key Duties and Responsibilities

• Security Operations Management
• Oversee all security personnel and daily security operations.
• Develop and implement security policies, procedures, and standard operating procedures (SOPs).
• Manage shift schedules and deployment of security officers.
• Ensure effective access control throughout the property.
• Surveillance and Monitoring
• Work closely with the Surveillance Department to monitor non- gaming floors and restricted zones.
• Review CCTV footage related to incidents, investigations, and regulatory requirements.
• Identify suspicious activities and potential security threats.
• Asset Protection
• Protect casino assets, including cash, chips, gaming equipment, and company property.
• Implement loss prevention strategies to reduce theft, fraud, and etc
• Gaming Compliance and Regulatory Adherence
• Ensure compliance with gaming board regulations, company policies, and applicable laws.
• Assist during inspections by regulatory authorities.
• Maintain records and reports required by gaming regulators.
• Investigations
• Conduct all non-gaming investigations into:
• • Theft
    • Fraud
    • Guest disputes
• Collect evidence, interview witnesses, and prepare investigation reports.
• Liaise with law enforcement when necessary.
• Risk Assessment and Mitigation
• Perform regular security risk assessments.
• Identify vulnerabilities in operations and recommend corrective measures.
• Develop strategies to address emerging threats.
• Incident Management
• Lead responses to security incidents, emergencies, and crises.
• Manage incidents involving:
• • Violence
    • Medical emergencies
    • Fire alarms
    • Threats to guests or staff
• Customer and Guest Safety
• Maintain a safe and secure environment for guests and employees.
• Handle customer complaints related to safety and security.
• Team Leadership and Development
• Train, coach, and evaluate security personnel.
• Conduct performance reviews and disciplinary actions where necessary.
• Promote a strong security culture across the property.
• Emergency Preparedness
• Assist Health and Safety Department to conduct drills for:
• • Fire emergencies
    • Bomb threats
    • Active shooter scenarios
    • Business continuity events
• Ensure all team members understand emergency procedures.

Key Performance Indicators (KPIs)

An Onsite Operations Security Manager is often measured on:

• Reduction in security incidents.
• Response times to incidents.
• Loss prevention effectiveness.
• Guest and employee safety metrics.
• Security team performance and training completion.

Essential Skills and Competencies

• Leadership and people management.
• Investigation and interviewing techniques.
• Casino gaming knowledge.
• Risk management.
• Regulatory compliance knowledge.
• CCTV and surveillance systems expertise.
• Conflict resolution.
• Incident command and emergency management.
• Strong report writing and communication skills.

Typical Objective

The primary objective of an Onsite Operations Security Manager in a casino is to ensure a safe, secure, compliant, and profitable gaming environment by protecting people, assets, and operations while supporting exceptional guest experiences.

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.