Duty Manager - NOAH Restaurant

Duty Manager - NOAH Restaurant

Location: Cape Town, South Africa
Reports to: General Manager / Operations Manager
Hours: 45 hours per week, varying shifts based on roster
Salary: Competitive, based on experience

WHO ARE WE?

At Noah, we are committed to creating exceptional guest experiences through outstanding hospitality, seamless operations, and a welcoming environment. Our properties are designed for guests who value comfort, service, and attention to detail.

As our Duty Manager, you will play a key role in ensuring the smooth day-to-day running of the property. You will lead operations across departments, support the team, and ensure every guest receives a high standard of service from arrival through departure.

You will be a hands-on leader who takes ownership of the guest journey, maintains operational standards, and supports the wider team to deliver a consistently excellent experience.

WHAT WILL YOU BE DOING?

• Take responsibility for daily property operations, ensuring all departments run efficiently and effectively.
• Act as the main point of contact for guests, providing professional support and resolving requests, concerns, and complaints.
• Lead guest arrivals and departures, ensuring a smooth and welcoming experience.
• Welcome VIP guests and coordinate any special arrangements or requirements.
• Supervise and support front-of-house, housekeeping, maintenance, and other operational teams.
• Coordinate daily tasks, shift handovers, and team priorities.
• Act as Manager on Duty, making operational decisions and providing leadership in the absence of senior management.
• Conduct regular property and room inspections to ensure cleanliness, presentation, and maintenance standards are consistently met.
• Monitor stock levels, operational supplies, linen requirements, and equipment needs.
• Manage cash handling procedures, including floats, reconciliations, and shift reporting.
• Ensure public areas remain clean, organised, and aligned with Noah’s service standards.
• Monitor compliance with health, safety, security, and company procedures.
• Handle incidents and emergencies calmly, professionally, and efficiently.
• Support team training, performance standards, and a positive workplace culture.
• Identify opportunities to improve guest satisfaction and operational efficiency.

WHAT ARE WE LOOKING FOR?

• Previous experience in a Duty Manager, Assistant Manager, Front Office Supervisor, or similar hospitality leadership role.
• Minimum 2 years’ experience in front-of-house or hospitality operations preferred.
• Strong understanding of guest service standards and operational procedures.
• Experience supervising teams and coordinating daily activities.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with the confidence to make decisions under pressure.
• High attention to detail and the ability to prioritise multiple tasks.
• A proactive, hands-on approach with a passion for hospitality.
• Professional, approachable, and committed to creating memorable guest experiences.
• Flexibility to work varying shifts, including evenings, weekends, and public holidays when required.

WHAT’S ON OFFER?

• Competitive salary based on experience.
• Medical aid contribution.
• Full-time position with approximately 45 hours per week.
• Opportunity to grow within a dynamic hospitality business.
• Career development and progression opportunities.
• A supportive team environment where your contribution makes a direct impact.

Job Types: Full-time, Permanent

Pay: R20 000,00 per month

Experience:

• FOH : 4 years (Required)

Location:

• Cape Town, Western Cape (Required)

Work Location: In person