Duty Manager (Somerset West)

ABOUT OUR COMPANY

Established in 2008, Evergreen Lifestyle is South Africa’s premier retirement brand with a reputation for developing and operating exceptional retirement villages. It delivers a Partnership for Life promise based on 5 pillars of trust – physical security, financial peace of mind, continuous care, a sense of community and exceptional hospitality. There are currently seven operating villages in the Western Cape and Gauteng, with a new village under construction at Sitari Country Estate. Evergreen is committed to extending its national reach into the Eastern Cape and KwaZulu-Natal, and intends to deliver 10,000 homes to retirees across South Africa by 2030.

What are we looking for?

We are looking for a competent, versatile, and meticulous Duty Manager to join our team.

Key responsibilities include, but not limited to:

• Maintaining residents’ database (contains all residents’ personal details i.e., contacts ID, medical, next of kin info, etc.).
• Prepare handover docs/packs for new residents.
• Managing Evergreen units.
• Ensuring all residents receive a gift and a card on their birthday.
• Following up with relevant suppliers regarding invoices / statements.
• Clear understanding of Creditors / Service level agreements and contracts – Collecting and submitting invoices and statements on a monthly basis and typing of payment requisitions.
• Clear understanding of Debtors (Monthly levy accounts) – working out additional charges / recoveries (domestic, medical, maintenance, water, electricity, parking & other charges) for submission and checking / distributing once signed off. Follow up on payment.
• Manage monthly levy accounts.
• Pre-billing check on a monthly basis
• Serving refreshments to clients
• Keeping all lists updated, i.e., telephone, speed dial, emergency no.’s, landscaping allocation, pets, access registers, attendance registers, etc.
• Maintaining / designing standards forms /documents and templates.
• Filing – maintaining of filing systems for residents, accounts & general admin files.
• Keeping notice boards updated.
• Liaising with various contractors / suppliers / service providers.
• Ordering of uniforms.
• Do charge out sheets of domestic and utility workers on a monthly basis.
• Assist Assistant Village Manager whenever necessary.
• Manage monthly payroll administration.
• Assisting with compiling the monthly newsletter.
• Weekly menu’s and what’s Happening to be compiled and send out.
• Organising hospitality initiatives – planning and execution.
• Facilitate training for all staff.
• Attend to maintenance requests / issues, logging them, keeping an up-to-date schedule, following up meeting with Maintenance Manager to sign off completed works.
• Overlooking cleaners & utility worker/s – ordering of stationery and cleaning material on a monthly basis, stock take weekly.
• Interacting with all sections of the village – security / maintenance / cleaning & utility – assisting them where ever possible.
• Maintaining residents’ database (contains all residents’ personal details i.e., contacts ID, medical, next of kin info, etc.).
• Prepare handover docs/packs for new residents.
• Ensuring all residents receive a gift and a card on their birthday.

Minimum criteria:

• Grade 12 (non-negotiable)
• Previous hospitality management experience (essential)
• Tertiary qualification in Hospitality or Hotel Management (advantageous)
• Ability to work shifts and weekends (non-negotiable)
• Strong administration skills

If you have not received any communication from us within 14 days from the closing date, kindly consider your application as unsuccessful.

Job Types: Full-time, Permanent

Application Question(s):

• Do you have knowledge of stock control and stock takes
• Are you able to occasionally work Evening shifts and weekends
• What is your salary expectation?
• Have you studied Hotel Management?
• How many years of hospitality management experience do you have?
• How far (in km) do you reside from Sitari?

Education:

• High School (matric) (Preferred)

Language:

• Afrikaans (Preferred)

Work Location: In person