Live · posted 2 weeks agoFull-time

Duty Shift Leader - South Africa ONLY

LineIn

Johannesburg, Gauteng

Salary not listed

This listing does not state a salary. As a guide, receptionist roles in South Africa typically pay R7 000 to R15 000 a month (indicative).

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Job description

Duty Shift Leader – Real-Time Operations

91 GP practices. Live systems. Problems that need fixing in minutes, not hours.

LineIn answers the phones for NHS GP practices across the UK, with call handlers and an AI receptionist working side by side. When a phone line fails at 08:01, a queue builds at one practice while another sits quiet, or an AI call goes somewhere it shouldn't, our Duty Shift Leader is the one who spots it and puts it right.

This is a hands-on technical role. You'll be across our dashboards, telephony and AI systems all shift, reading live data, reacting fast when something breaks, moving people to where they're needed and keeping practices informed until it's fixed. If needed, you will need to jump on calls if there is absence to keep the business running and to not let down our clients and our patients.

You'll need strong IT skills and be the person others turn to when technology misbehaves. You're quick to spot a problem, quick to act, and comfortable running several systems at once without losing track. Experience in real-time operations, workforce management or a busy contact centre is essential. NHS or AI contact centre experience is a bonus.

THE DETAILS:

Where: Hybrid, South Africa

Hours: 7.5 hours a day, Monday to Friday, rotating shifts between 08:00 and 20:00 UK time

Contract: Permanent, full-time

Your home set-up: Windows 11 PC (not a Mac), two screens. A reliable, high speed fibre internet and a secondary solution for internet shortages is essential. Backup power for load-shedding in South Africa is also essential for this role.

Salary: Based on experience

Start date: 06/10/2026

Interviews: Week commencing 28/09/2026

Closing date: 24/09/2026

PLEASE FOLLOWING THE LINK BELOW TO APPLY:

https://048c5624105541.uk.deputy.com/jobs#/3JN16BNtcBCygMbiUfMV7Tb79aR

Pay: R200,00 per hour

Expected hours: 37.5 per week

Work Location: Hybrid remote in Johannesburg, Gauteng

Found on Indeed · Posted 2 weeks ago · Last checked 1 weeks ago

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Good to know

What does this receptionist job pay?

This listing does not state a salary. As a guide, receptionist roles in South Africa typically pay R7 000 to R15 000 a month (indicative).

Do I need experience for receptionist jobs in Johannesburg?

Many receptionist roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 2 weeks ago