E-Commerce Coordinator

E-Commerce Coordinator

Department: Sales & Marketing

About the Company:

At Chenshia, we’re a fast‑growing lifestyle and homeware business supplying curated products across leading retail, marketplace, and e‑commerce channels.

We pride ourselves on being a young, ambitious, and entrepreneurial team where people are given real responsibility and the chance to gain broad exposure across multiple areas of the business. From product curation and supplier engagement to digital merchandising and commercial strategy, you’ll have the opportunity to learn hands‑on and contribute meaningfully to our growth.

About the Role:

The E-Commerce Coordinator is responsible for managing, growing, and nurturing relationships with key retail and/or e-commerce partners. They ensure client satisfaction, develop strategic account plans, drive sales growth, and support brand visibility across all partner platforms. This is ideal for someone early in their e-commerce or account management career who is eager to grow into a more senior account role.

Key Responsibilities

Account Management

• Serve as the primary point of contact for designated e-commerce accounts.
• Build and maintain strong, long-lasting relationships with clients, proactively understanding their business needs.
• Coordinate closely with internal teams (operations, logistics, and catalogue management) to ensure efficient execution of client requirements.
• Ensure stock availability, accurate pricing, and alignment of promotional campaigns with client needs and inventory strategy.
• Ensure timely and professional communication with clients, addressing queries efficiently and maintaining compliance with all merchant SLA metrics.
• Support onboarding and account setup for new e-commerce accounts and partners.
• Support contract and account renewal processes in coordination with management.

Sales Growth

• Develop and implement strategic account plans to achieve revenue targets.
• Identify and pursue upselling and cross-selling opportunities based on product assortment.
• Monitor sales performance, analyse trends, and adapt strategies to maximize opportunities for growth.
• Handle sales order enquiries and process orders through to handover for fulfilment.
• Support planning and execution of seasonal and promotional campaigns (e.g., Black Friday, holiday periods) in coordination with clients.

Catalogue and Marketing Coordination

• Support product listings, ensuring accuracy and optimal visibility.
• Ensure product content, images, and descriptions align with brand guidelines and effectively drive customer engagement.
• Ensure all product listings are fully compliant with merchant platform guidelines and SLA metrics, including image, content, category, and policy requirements.

Brand Representation and Market Intelligence

• Ensure brand presentation across e-commerce accounts aligns with the company's strategy and guidelines.
• Conduct market analysis, monitor competitor activities, and propose proactive strategies to maintain competitive advantage.

Customer Support

• Manage returns, refunds, and after-sales queries in line with company and merchant platform policies.

Reporting

• Prepare and present regular sales forecasts and performance reports to management.
• Track and report KPIs such as sales targets, growth percentages, new account acquisitions, and client retention rates.
• Maintain accurate and up-to-date account records and communications in CRM software.

Qualifications and Skills

• Bachelor's degree in Business Administration, Marketing, E-commerce, or a related field required.
• 2–5 years' experience in sales, e-commerce account management, or a related digital commerce role.
• Proven track record of achieving or exceeding sales and growth targets.
• Excellent interpersonal, communication, and negotiation skills.
• Strong analytical and problem-solving abilities.
• Digital marketing, data analysis, or project management certifications are a plus.
• Proficiency in MS Office (especially Excel), CRM software, and familiarity with e-commerce platforms.

Joining Chenshia means more than just a role — it’s a career‑building journey. We offer an environment where you can sharpen your skills, explore different facets of e‑commerce, and growth opportunities.

If this environment sounds like you, please also complete the online form via the link: https://forms.cloud.microsoft/Pages/ResponsePage.aspx?id=O65AWo18VUqvN5XE5Zn1vsgEpVqOkjdBlxgsiDNzQa9UQVBISzFNOUhHUEpDQ0lOWjJTNVU0QVBISS4u

Please note, only applicants who complete the link will be considered.

Work Location: In person