Education & Training Coordinator

CLARINS

Date: Jul 10, 2026

Johannesburg, ZA, 2196

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Education & Training Coordinator

Ready to bring passion into your career?

A global leading skincare and make-up company, Clarins Group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story?

KEY RESPONSIBILITIES

2.1 Planning and Calendar Management

Coordinate and maintain the annual national training calendar.

Develop and maintain clear monthly training schedules aligned with the annual learning plan, product launches and business projects priorities.

Coordinate the national training offering in collaboration with the Education Team, HR Director, Area Managers and relevant business stakeholders.

Coordinate the implementation of internal and external training programmes.

Schedule training sessions, workshops, learning interventions and LIFT training sessions.

Maintain clear records of planned, scheduled, completed and outstanding training activities.

Ensure that training dates, venues, facilitators, learner groups and logistical requirements are confirmed timeously.

Proactively follow up on training bookings, invitations, attendance confirmations and completion.

Provide regular visibility of training plans, attendance, completion and outstanding actions to the E&T Manager, HR Director and relevant stakeholders.

Maintain regular communication with Area Managers and relevant business stakeholders to improve training participation and service delivery.

2.2 Education and Training Coordination and Administration

Provide end-to-end coordination and administration of training programmes.

Book training rooms and external venues and coordinate equipment and technology requirements.

Arrange catering and liaise with suppliers and internal support teams.

Prepare and send invitations, manage RSVPs and learner confirmations, and distribute pre-course communications.

Coordinate learner lists, training stock, testers, gifts and launch packs.

Prepare and distribute training manuals, product cards and supporting learning materials.

Maintain accurate electronic and hard-copy attendance registers.

Follow up on non-attendance and incomplete learning.

Coordinate post-training evaluations and feedback.

Maintain complete and accurate training records.

Support the preparation and physical setup of training sessions and workshops where required.

Ensure the smooth and professional execution of launches, training sessions, workshops and education events from planning through to completion.

2.3 Clarins E-Pro Administration

Create and maintain learner accounts and profiles.

Manage user roles, permissions and learner groups.

Enrol learners in courses and required learning pathways and maintain accurate learner data.

Monitor course participation, completion, mandatory learning compliance, learning hours, learning pathway completion and learner engagement.

Generate and distribute regular E-Pro.

Provide first-line user support, proactively follow up on queries and escalate technical issues to Clarins support or IT where required.

Upload, update and archive course content.

Coordinate with the Education and Training Team and subject-matter experts to publish and update learning modules.

Ensure learning content remains current, relevant and aligned with business priorities and product launches.

Measure participant feedback and digital learning effectiveness.

Produce monthly analysis of participation, completion, compliance and engagement.

2.4 Clarins Academy Administration

Manage and communicate the Academy calendar.

Coordinate learner enrolments and track learner participation.

Track course completion, mandatory course completion and learning pathway completion.

Monitor individual and team learning hours and maintain accurate Academy learning records.

Support the development and maintenance of Academy presentations and learning materials.

Produce monthly analysis of Academy participation, completion, learning hours and engagement.

2.5 Training Materials and Presentations

Prepare professional, accurate and visually engaging PowerPoint presentations for training programmes, workshops, product launches and learning initiatives.

Apply creativity and strong attention to detail to all learning presentations.

Develop, format and maintain training manuals, product cards, product information materials, launch packs and supporting course materials.

Work with trainers and subject-matter experts to ensure learning content is accurate and updated.

Ensure all learning materials are prepared and distributed within required timelines.

Maintain an organised central library of current learning materials and archive outdated materials.

Ensure all learning materials reflect Clarins brand standards and professional image.

2.6 Learning Analytics, Effectiveness and Reporting

Maintain accurate records of all employees and Beauty Coaches who have attended and completed training.

Track attendance, non-attendance, completion rates, mandatory learning completion, learning pathway completion and learning hours.

Measure training effectiveness through participant evaluations and feedback across both E-Pro and face-to-face learning.

Consolidate and analyse participant feedback and identify trends, recurring concerns and opportunities for improvement.

Prepare comprehensive monthly training and learning reports covering training delivered, learners trained, attendance, completion, learning hours, compliance, pathway completion, E-Pro and Clarins Academy engagement, evaluation results, learner satisfaction, training effectiveness and outstanding actions.

Provide feedback and reporting to the Education and Training Manager, HR Director and relevant stakeholders as required.

Ensure all monthly reports are accurate and submitted within agreed timelines.

2.7 Skills Development Administration and Reporting

Maintain accurate learning and training records required for annual Skills Development reporting.

Ensure training records, attendance registers, completion records and supporting documentation are complete and audit-ready.

Support the preparation of Skills Development submissions.

Maintain data required for annual skills reporting and submissions.

Liaise with relevant internal and external stakeholders regarding Skills Development reporting requirements where required.

Support reporting requirements related to the relevant SETA and Skills Development processes.

Ensure accurate record keeping in support of compliance and audit requirements.

2.8 Onboarding

Coordinate the onboarding process relating to online and in person training (Brand, Epro, Onboarding pathways) for new Beauty Coaches and Head Office employees.

Arrange system access requests.

Coordinate required training and enrol new employees on relevant learning platforms.

Track onboarding progress and follow up on outstanding activities.

Ensure required onboarding activities are completed within agreed timelines.

Maintain accurate onboarding records.

Provide regular reporting on onboarding progress, completion and feedback.

Ensure the onboarding Education & training experience is structured, consistent and reflective of the Clarins Touch and Clarins cultu