Email Marketing Specialist
Pavago
Other,
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Email Marketing Specialist****Email Campaigns, Automation, Deliverability & Lifecycle Marketing | Remote
Position Type: Full-Time, Remote
Working Hours: U.S. Client Business Hours, with flexibility for campaign launches and reporting deadlines
About the Role At Pavago, one of our clients is hiring an Email Marketing Specialist to build, launch, and optimize high-performing email campaigns that drive engagement, nurture leads, and generate measurable business results.
This is a hands-on email marketing role combining:
- Email campaign execution
- Copywriting
- Audience segmentation
- Marketing automation
- Lifecycle and nurture workflows
- Email deliverability
- A/B testing
- Performance analytics
You’ll own the full email campaign lifecycle — from planning and segmentation through launch, deliverability monitoring, optimization, and reporting.
If you understand both the creative and technical sides of email marketing and enjoy using data to continuously improve performance, this role is built for you.
What You’ll Own****Email Campaign Development & Execution Build, launch, and manage campaigns using platforms such as:
- HubSpot
- Klaviyo
- Marketo
- Mailchimp
- ActiveCampaign
You’ll:
- Write compelling subject lines, email copy, and calls-to-action
- Develop campaigns tailored to different audience segments and lifecycle stages
- Build and optimize responsive email templates
- Maintain consistency with brand guidelines and messaging
- Perform basic HTML/CSS edits when needed
- QA campaigns before launch to ensure links, formatting, personalization, and tracking work correctly
Audience Segmentation & List Management Manage and maintain email databases ranging from 20,000 to 200,000+ contacts.
You’ll:
- Segment audiences based on:
-
- Lifecycle stage
- Engagement
- Persona
- Geography
- Behavioral data
- Customer activity
- Lifecycle stage
- Maintain clean and organized contact databases
- Identify and remove:
-
- Hard bounces
- Inactive contacts
- Duplicates
- Spam traps
- Hard bounces
- Improve personalization and targeting strategies
- Maintain strong list hygiene to protect sender reputation and campaign performance
Marketing Automation & Nurture Workflows Build and optimize automated email journeys including:
- Lead nurture sequences
- Drip campaigns
- Onboarding workflows
- Behavioral automations
- Abandoned cart flows
- Re-engagement campaigns
- Lifecycle sequences
You’ll also:
- Configure triggers, conditions, and branching logic
- Test workflows before launch
- Troubleshoot automation issues
- Analyze performance across different stages of the journey
- Continuously optimize sequences for engagement and conversion
Email Deliverability & Compliance Monitor and improve:
- Sender reputation
- Inbox placement
- Bounce rates
- Spam complaints
- Domain and email authentication
- Overall deliverability
Work with configurations including:
- SPF
- DKIM
- DNS
- Suppression lists
Use tools such as:
- Litmus
- GlockApps
- Postmark
Ensure email programs follow:
- CAN-SPAM
- GDPR
- CCPA
- Email marketing and permission best practices
Troubleshoot deliverability problems and implement solutions to protect long-term sender health.
A/B Testing & Performance Optimization Develop structured tests across:
- Subject lines
- Email copy
- CTAs
- Send times
- Layouts
- Offers
- Messaging
- Audience segments
Use campaign data to identify opportunities to improve:
- Engagement
- Click-through rates
- Conversions
- Lead nurturing
- Retention
- Revenue contribution
Analytics & Reporting Track email marketing KPIs including:
- Open rates
- Click-through rates
- Conversion rates
- Bounce rates
- Unsubscribe rates
- Engagement
- Revenue attribution
Build and maintain reports using:
- ESP analytics
- Google Analytics
- CRM reporting
- Looker
- Excel / Google Sheets
Translate campaign data into clear insights and optimization recommendations for leadership and marketing stakeholders.
Required Experience & Skills* 2+ years of professional email marketing experience
- Hands-on experience with at least one major ESP:
-
- HubSpot
- Klaviyo
- Marketo
- Mailchimp
- ActiveCampaign
- HubSpot
- Strong understanding of:
-
- Email marketing automation
- Audience segmentation
- Lead nurturing
- Lifecycle campaigns
- List management
- Email marketing automation
- Experience building automated email workflows
- Experience analyzing email campaign performance
- Basic HTML/CSS knowledge for email template customization
- Advanced Excel or Google Sheets skills, including:
-
- Pivot Tables
- VLOOKUP
- Reporting
- Data segmentation
- Pivot Tables
- Strong copywriting and written English skills
- Strong attention to detail
- Ability to manage multiple campaigns and deadlines simultaneously
Nice to Have* Experience managing email databases of 50,000+ contacts
- Experience with Litmus, GlockApps, Postmark, or similar deliverability tools
- Hands-on knowledge of SPF, DKIM, DNS, and sender authentication
- Experience integrating ESPs with Salesforce, HubSpot, or other CRM platforms
- Experience in:
-
- SaaS
- E-commerce
- Professional services
- B2B marketing
- SaaS
- Understanding of lifecycle and behavioral marketing
- Experience with revenue attribution and funnel reporting
What Makes You a Strong Fit You:
- Balance strong copywriting with analytical thinking
- Understand that email performance goes beyond simply writing good copy
- Know how segmentation, automation, deliverability, and data work together
- Are comfortable troubleshooting technical email issues
- Pay close attention to campaign details before hitting send
- Enjoy testing ideas and using data to improve results
- Can manage several campaigns and workflows simultaneously
- Take ownership of performance rather than simply executing tasks
What a Typical Day Looks Like Your day may include:
- Building and scheduling email campaigns
- Writing subject lines, copy, and CTAs
- Creating or modifying email templates
- Segmenting audiences for upcoming campaigns
- Reviewing database and list health
- Building automated nurture sequences
- Testing triggers and workflow logic
- Monitoring deliverability and sender reputation
- Reviewing campaign analytics
- Launching A/B tests
- Preparing performance reports
- Sharing optimization recommendations with leadership
In short: you ensure email marketing campaigns are well-written, properly targeted, technically sound, automated effectively, and consistently optimized for engagement, conversions, and business growth.
Key Metrics for Success* Open rates meeting or exceeding relevant benchmarks
- CTR of approximately 3–5%+ where appropriate
- Improved campaign and workflow conversion rates
- Bounce rate maintained below 2%
- Unsubscribe rate maintained below 1%
- Healthy sender reputation and inbox placement
- Accurate campaign and revenue attribution
- Improved lead nurturing and lifecycle engagement
- Reliable campaign execution with minimal errors
Why This Role Stands Out* Ownership of the complete email marketing lifecycle
- Blend of creative, analytical, and technical marketing
- Hands-on experience with leading ESP and automation platforms
- Direct impact on engagement, pipeline, retention, and revenue
- Opportunity to build sophisticated lifecycle and nurture programs
- Exposure to marketing analytics and deliverability strategy
- Fully remote work environment
- Growth opportunities into:
-
- Lifecycle Marketing
- Marketing Automation
- CRM Marketing
- Growth Marketing
- Marketing Operations
- Lifecycle Marketing
Interview Process* Initial Phone Screen
- Video Interview with Pavago Recruiter
- Practical Assessment — such as building a 3-email nurture workflow for a sample product launch
- Client Interview
- Offer & Background Verification
Apply Now If you:
- Have hands-on email marketing experience
- Know platforms such as HubSpot, Klaviyo, Marketo, Mailchimp, or ActiveCampaign
- Un
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 2 days ago