Employee Benefits Administrator II

Listing reference: 026769 Listing status: Online Apply by: 24 September 2026

Position summary

Industry: Wholesale & Retail Trade Job category: Compensation and Benefits Location: Cape Town Contract: Permanent EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit an Employee Benefits Administrator II to work within the Group Compensation & Benefits Services department of Clicks Group Services. The role will be based at Clicks Head Office in Cape Town and will report to the Employee Benefits Specialist.

Job description

Job purpose:

To coordinate the delivery of the Group’s retirement and risk benefit programmes.

Job objectives:

• To facilitate the Group’s retirement off-boarding process by ensuring that employees reaching normal retirement age receive timeous communication and that employees requesting early retirement have all the information to facilitate discussions with their financial advisors
• To assist with the administrative process when disability members resign or retire
• To support the HR teams with the submission and follow-up of funeral claims
• To coordinate the death-in-service application process by collating the required information and providing support to HR, the Insurer and Fund administrators
• Manage the disability claim application process by ensuring that the relevant documentation is completed accurately and offer support to HR and the Insurer
• Review all Disability reports to ensure minimal comebacks from the insurers and monitor requests for outstanding requirements
• To monitor disability anniversary and review dates and ensure administrative processes are timeously completed
• To assist with preparing input for monthly disability changes and to log the required updates timeously for Payroll records to be amended
• To maintain updated death and disability benefit trackers in a presentable format
• To assist with the pension-backed housing loans process including log Payroll updates
• To ensure that all retirement and related benefit requests are dealt with in accordance with the Group’s Fund policy and relevant Fund Rules including timeous submission of online withdrawal forms
• To ensure that 4Me logs and the Benefits Queries mailbox is attended to daily

Minimum requirements

Education & Experience:

• Matric (Essential).
• HR Qualification or related National Diploma (Essential), bachelor’s degree
• Minimum 3 years employee benefits experience (Essential).

Job related knowledge:

• MS Office with Advanced Excel (Essential).
• Must have knowledge of the Pension Funds Act and death benefit distribution (Essential).

Job related skills:

• Intermediate Verbal & written communication skills (Essential).
• Customer relationship management (Essential).
• Attention to detail (Essential).
• Ability to empathise (Essential).
• Review and analyse documentation (Essential).

Competencies:

• Working with People; Team Player
• Analyse, Present and Communicate Information
• Planning and Organising; Time Management
• Deliver Results & Meet Customer Expectations
• Show Initiative and Seek opportunities to improve performance
• Cope with Pressures and Setbacks