ENGLISH CUSTOMER SERVICE AGENTS
Outsource-x
Somerset West, Western Cape
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Job description
WE’RE HIRING | T1 ENGLISH CUSTOMER SERVICE AGENTS
We’re looking for people who know how to deliver great customer service.
If you’ve worked in e-commerce, retail customer service, live chat or a contact centre, we want to hear from you.
The role
You’ll support international customers across digital customer service channels, helping with orders, products, deliveries and general customer queries.
You’ll be expected to:
- Deliver professional, efficient customer support
- Manage customer queries through live chat and other channels
- Resolve issues and find practical solutions
- Work accurately across multiple systems
- Meet quality, productivity and customer experience targets
What will make you stand out
- Previous e-commerce or retail customer service experience
- Experience with a print-on-demand or similar e-commerce business
- Strong live chat experience
- Zendesk experience is an advantage
- Previous BPO/contact-centre experience
- Excellent written and spoken English
- Strong computer and typing skills
- Comfortable working in a fast-paced environment
- Reliable, adaptable and customer-focused
Shift availability
We are recruiting across multiple international schedules:
UK hours: Day shifts
US East Coast: Evening shifts
Australia: Overnight shifts
Weekends will form part of the rotation for selected shifts.
IMPORTANT DATES
Screening & Interviews: 25 September – 2 October 2026
Training: 12 October – 30 October 2026
Go-Live: 2 November 2026
Campaign End: 19 February 2027
Location: Somerset West, Cape Town
What we offer:
Competitive salary and transport allowance
If you’re ready to take your customer service experience into an international e-commerce environment, apply now.
WhatsApp Number: 0767162815
Outsource-X Jobs | Open Positions in Somerset West
Pay: R9 999,00 - R10 000,00 per month
Work Location: In person
Found on Indeed · Posted 1 weeks ago · Last checked 5 days ago
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Somerset West?
Many customer service roles in Somerset West are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted 1 weeks ago
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