English Customer Support Agent
Outsource-X South Africa
Cape Town, Western Cape
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
Job description
Job description:
English Written Customer Support Agent Job Description And Duties As a Customer Service Agent, you will be the first point of contact for supply and demand-related customer support inquiries for our English -speaking clients. The ideal candidate will be an effective communicator, an analytical problem solver, and the ability to thrive in a fast-paced environment. You will be joining a fantastic multinational team, working alongside French, Italian, Dutch, German, Spanish and Portuguese Agents.
Client Spec: UK-based SaaS client, very dynamic and fun with a huge emphasis on staff well-being.
Responsibilities: Manage incoming client contacts and escalations with compassion and proactivity in order to prioritize their needs and provide unique solutions to problems.
Process both client-generated and internally generated service request tickets within specified delivery times.
Administrative support to certify client details and alter any incorrect information within our stakeholders' client database.
Flexibility to take on additional tasks as directed by Team Leader.
Requirements: Minimum 1-2 years of experience in customer support or client-facing roles, preferably in a multinational environment.
Required Language Thresholds: English(Level C1/C2)
The position is in office.
Office location: Somerset West, Western Cape
Working Hours: 09:00 - 18:00 Mon - Sun (Shift Rotation)
Careers@outsource-x.com
Work Location: In person
Found on LinkedIn · Posted 1 months ago · Last checked 2 weeks ago
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What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Cape Town?
Many call centre roles in Cape Town are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on LinkedIn · Posted 1 months ago
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