ERP Consultant

We are seeking a results-driven Consultant, ERP who will play a critical, hands-on role in leading and executing client implementations within the ERP team. This role is responsible for end-to-end ERP implementation, system configuration, client training, and ongoing support, while also owning project tracking, deliverables, and deadlines. By combining technical expertise, problem-solving, and strong client communication, this consultant ensures that projects are executed successfully and deliver measurable value to clients.

The Consultant, ERP will also contribute to solution design, process optimization, and revenue growth through client relationship management and business development support.

A portion of your role will involve billable client work, including direct client interactions, where you will leverage your accounting and advisory expertise to deliver services and will be expected to meet defined utilization and project delivery targets while maintaining high client satisfaction.

As a platinum Sage partner, TydeCo and our partner entity TydeCo U specialize in delivering cutting-edge ERP and HRP solutions such as Sage 300 Cloud and Sage Intacct. We also offer Outsourced Accounting solutions to help clients streamline financial operations and scale with confidence. Our dedication to innovation, excellence, and client success ensures businesses not only adopt our solutions but thrive in competitive markets. If you're ready to lead in a fast-paced, high-impact environment, we invite you to be part of our journey.

This position will report to the Team Manager(s), ERP. This position can be located in either our office in Cape Town, Durban, or the ability to work remotely in the Gauteng province with ability to travel to the Cape Town office as needed.

Key Responsibilities

Global Support

• This role operates within a global framework requiring availability to support teams and meet deadlines across different time zones with international partners.
• May participate in industry conferences and global networking groups to drive business growth. Focus on expanding services and identifying market opportunities that align with evolving client needs, ensuring both regional and international relevance.

Client Implementation & Delivery

• Own project lifecycle for assigned ERP implementations, including planning, tracking, and completion of deliverables.
• Configure ERP systems (e.g., Sage Intacct, Sage 300) based on client requirements.
• Conduct testing, troubleshooting, and system validation to ensure accurate setup and functionality.
• Lead client training sessions and provide documentation for system use.
• Maintain billable utilization and meet project deadlines with accuracy and consistency.

Project Tracking & Accountability

• Track all assigned project tasks in the ERP team’s system of record, ensuring visibility on progress, risks, and blockers.
• Communicate proactively with clients and internal stakeholders regarding timelines and deliverables.
• Flag scope changes and risks early, providing recommendations for resolution.

Client Relationship Management

• Build trusted relationships with clients, ensuring strong communication throughout implementation.
• Act as a point of contact for support questions or escalations during projects.
• Identify opportunities for client growth and process improvements.

Collaboration & Knowledge Sharing

• Work closely with senior consultants, project leads, and managers to support team success.
• Contribute to documentation of processes, lessons learned, and best practices.
• Participate in internal training to strengthen ERP delivery skills.

Cross-Functional Support & Client Retention

• Collaborate with other departments, including Sales and Finance, to support smooth service operations.
• Assist Sales in driving new business opportunities and upselling ERP services.
• Provide technical assistance where needed to ensure cross-functional success.
• Work closely with the Sales team to establish strong client communication strategies, ensuring regular engagement.
• Intervene in client disputes or concerns that need to be managed at the team manager level, ensuring quick resolution.

Client Engagement & Project Contribution

• Maintain minimum billable hours as defined by leadership.
• Provide strategic recommendations to improve clients’ efficiency.
• Collaborate with sales/account management teams to align deliverables with scope and client expectations.
• Identify service expansion opportunities and areas of client value.

Innovation & Change Management Support

• Actively participate in a culture of innovation, encouraging the adoption of new technologies and approaches that improve client service and operational effectiveness.
• Support the ERP team through organizational and technological changes, ensuring a smooth transition to new systems and processes while maintaining productivity.

Continuous Improvement & Innovation

• Identify opportunities for improving internal processes, systems, and service offerings, driving innovation and enhancing the overall efficiency and effectiveness of the Implementation Team.
• Stay abreast of the latest industry trends, and emerging technologies to provide informed recommendations and maintain a competitive edge.

Requirements Key Attributes

• Client-Focused Excellence: You place a premium on client satisfaction by deeply understanding their unique financial processes and respective business need. Support the ERP team to consistently surpass expectations through exceptional service and tailored solutions. Building and nurturing strong, trust-based relationships, and providing continuous support, are integral to your role in driving client success and long-term loyalty.
• Analytical and Problem-Solving Skills: With insightful analysis and innovative problem-solving, you excel at identifying operational efficiencies and opportunities for improvement. Your ability to assess complex challenges, develop strategic solutions, and update leadership to make informed decisions under pressure is essential for driving performance and achieving organizational success.
• Adaptability and Accountability: Thriving in a dynamic environment, you are proactive in establishing a culture of accountability where performance goals are met and exceeded. Drive results with precision, setting clear, actionable metrics and holding yourself to the highest standards of success.
• Collaborative and Communicative: Known for your ability to work effectively across teams, you foster collaboration and alignment across departments. Your willingness to contribute beyond your primary responsibilities, support company initiatives, and drive cross-functional teamwork is integral to your success. Clear, consistent communication is key to setting expectations and delivering results to achieve shared organizational goals.

Qualifications

• 3+ experience in ERP implementations, with direct configuration and delivery responsibility or related professional services.
• Bachelor’s degree in Business Administration-Accounting, Finance, Information Technology, or related field or in lieu of degree 5+ years of relevant experience.
• Strong expertise in ERP systems and compliance processes.
• 3+ years of Intacct experience
• 3+ years working in a multi-client, multi-time zone environment.
• Experience in managing teams, developing training programs, and optimizing workforce productivity.
• Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally.

Preferred Experience

• Demonstrated success in supporting operational efficiency, process improvements, and cost optimization.
• Experience working with teams within a remote global or multi-regional environment.
• Background in process automation and payroll technology solutions.
• Experience using Asa