Euro-Center Cape Town: International Assistance Coordinator (ACO) with German language skills

Bringing people closer together. Worldwide.

Euro-Center is one of the world’s leading companies in the fields of medical assistance, travel assistance and insurance claims handling. Since 2009, we have been part of the prestigious reinsurance company Munich Reinsurance Company, a multinational insurance group that is one of the world’s leading reinsurers: Euro-Center is ISO 9001:2015 certified.

• Local advice and know-how
• Navigation to the best providers for quality and cost
• AA quotations
• Case management support
• Local language skills
• Real time access to an interface of EC’s case handling system

Our Mission and Vision

To ensure the best possible outcome in every single case for the right price, worldwide.

We are dedicated to bringing people closer together across the globe. By enhancing the safety of travel, we promote increased mobility and foster mutual understanding - ultimately contributing to a better world. Every day, we fulfil our mission through:

• Providing high-quality international medical and travel assistance
• Maintaining an exceptional worldwide provider network
• Constantly improving our services and developing processes that support our operations and deliver value to our partners

Our objective is to establish Euro-Center as a world-class leader and trusted partner in assistance and business process outsourcing services.

Furthermore, we aspire to be recognized as a center of excellence for international Medical and Travel Assistance, as well as Claims Handling within the ERGO and Munich Re Group.

Our history

Euro-Center was established by Scandinavian investors, who realised how local assistance to travellers could vastly enhance their experience at the destination. The idea was spot-on, and in 1971 the first Euro-Center opened in Mallorca.

Euro-Center has gradually grown globally to today’s 3 assistance hubs,

11 branch offices, 300 employees and over 70,000 providers worldwide.

Why us?

Global. Extensive. Reliable. Connected. Updated.

Global

We cover all countries and territories in the world. Due to our local knowledge, travellers and expatriates enjoy smooth access to medical care worldwide through one centralized solution.

Extensive

We have built the most extensive cashless network solution for global assistance and claims handling with over 70,000 providers. This includes transport providers objectively selected to ensure available local, regional and international transport solutions.

Reliable

We have been in business for 50 years, continuously supporting expatriates, travellers and corporate clients in their location with travel assistance, complex problem solving, emergency assistance solutions and associated services. Our clients are secure in the knowledge that Euro-Center has always provided and will continue to provide uninterrupted, professional assistance services, resulting in healthy customers, forging complex solutions and savings lives.

Updated

We regularly perform site site visits and rank medical providers across the globe to ensure we keep our network updated with quality providers with fair pricing. Our network is dynamic and constantly evolving with providers globally. Our local and international staff is continuously trained on customers’ operational and customary requirements in respect of provider choices and follow local area developments closely. We stay abreast with digital solutions to ensure the highest service standards for our customers.

Connected

Our 11 regional offices and in-house medical professionals support our customers with thorough case management, close contact with medical providers and open communication. With no delay and 24/7.

One stop solution

3 assistance hubs; 11 branch offices; claims invoices in 53 currencies invoiced in EUR or USD; over 70,000 providers and 190,000 cases handled annually make Euro-Center the only partner you need. Our structure enables our customers to partner with only one entity whilst still receiving global services from all our Euro-Centers on emergency medical assistance, all aspects of claims settlement, extensive cost containment, quality assurance and advanced reporting tools. The result is a cost efficient global solution.

Environment & Sustainability

Euro-Center will as a minimum follow what is required by law and have committed itself to meeting more far-reaching voluntary standards. These include the United Nations Global Compact and the Principles for Responsible Investment (PRI).

As an environmentally conscientious business, Euro-Center also fully supports the Paris Climate Agreement. Euro-Center aligns its operation with its Shareholders ambitious climate protection targets. This includes to enable solutions for climate mitigation and adaptation and practice proactive environmental management to reduce our CO2 footprint.

Euro-Center further respects systematic consideration of the environmental, social and governance (ESG) aspects across the whole value chain. It takes seriously possible risks and opportunities our operations may have for society, the environment, and our reputation.

Euro-Center’s Environment & Sustainability Policy

Corporate governance

In order to maintain the trust of our customers, staff, business partners and other stakeholders, we are committed to complying with the laws and regulations affecting our business.

We actively monitor all regulations concerning taxation, data protection, anti-money laundering, financing of terrorism and anti-fraud. We take all necessary measures to adhere to these regulations in all the locations where we are present.

In order to uphold our reputation and integrity, we have whistle blowing polices in place. It is vital that our staff is assured that full confidentiality is maintained should they report any suspicions.

In addition, we encourage our providers and collaborators to contact us, should something have occurred that conflicts with our reputational and integrity obligations. You may use your usual contact channels in Euro-Center or use our whistleblower tool. Euro-Center utilises an external whistleblower platform to ensure full confidentiality for those who prefer to contact us anonymously.

WHISTLEBLOWER

To maintain and constantly improve the quality of our services, quality management systems are embedded in our operations. Our aim is to always keep our processes aligned with the requirements of the ISO Standards.

Staff

Our goal is to promote good leadership and equal opportunities. Based on the principles of the International Labour Organisation (ILO), we are committed to offer our staff a safe and inspirational work environment based on the standards on equality of opportunity and treatment.

We believe in ongoing education and offer our staff a safe and inspirational work environment with opportunities for short- or long term relocations between our different offices across the world.

Human Rights

Euro-Center protects and respects human rights as defined in the UN Guiding Principles on Business and Human Rights, in the International Bill of Human Rights, and in the Declaration 4/13 on Fundamental Principles and Rights at Work issued by the International Labour Organization (ILO). In addition, we emphasize and embrace our responsibility to uphold human rights by committing to the ten principles of the United Nations Global Compact in 2007.

Inclusion & Diversity

Euro-Center believes that both inclusion, diversity and equity contributes to innovation, increased ability to compete on the market and collaborative environment. We also