Events Assistant

Randburg - Onsite - IMMEDIATE START critical

Responsibilities

• Build and maintain strong client relationships, ensuring exceptional service delivery at all times.
• Act as the primary point of contact between clients and internal account coordinators.
• Identify and anticipate client requirements, providing proactive solutions and support.
• Promote the company's products and services while identifying opportunities to add value.
• Resolve client queries and issues efficiently, ensuring adherence to agreed service levels.
• Provide consultative support and guidance to clients throughout the customer journey.
• Develop a thorough understanding of clients' businesses, organisational structures, and changing requirements.
• Stay informed of client developments and maintain accurate, up-to-date client records.
• Monitor and communicate billing procedures, ensuring accuracy and timely resolution of queries.
• Build and maintain positive, long-term relationships with clients through regular follow-up and engagement.
• Maintain financial controls and ensure responsible budget management.
• Analyse and interpret key account performance data, monitoring daily, weekly, and monthly KPIs.
• Translate client planning requirements into clear, achievable distribution plans with realistic delivery timelines.
• Measure and report on service levels, presenting performance updates to management.
• Ensure excellence and accuracy in service delivery while providing timely feedback on client issues.
• Coordinate all inbound and outbound orders, ensuring they are processed, actioned, and delivered according to client requirements.
• Obtain repair quotations from suppliers and liaise with clients regarding repair approvals.
• Provide regular updates to clients regarding missing or damaged event equipment.
• Manage all client and supplier communication via email and telephone.
• Ensure all quotations are finalised and supported by client purchase orders prior to invoicing.
• Coordinate client and supplier call-outs during office hours and after hours when required.
• Monitor after-hours and weekend installations, collections, and event support.
• Maintain an accurate and up-to-date events calendar.
• Ensure the accuracy and integrity of operational data.
• Oversee the care, security, and maintenance of company equipment and assets.
• Ensure equipment inspections and preventative maintenance are carried out regularly.
• Prioritise events using a triage system and coordinate equipment allocation accordingly.
• Report damaged equipment and identify redundant or obsolete stock.
• Manage the ordering and tracking of consumables.
• Conduct regular client contact sessions and relationship reviews.
• Participate in weekly planning meetings with Event Managers and clients to ensure successful project delivery.