Executive Driver: Facilities Services

Let's Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.

Job Description To provide a safe, professional, reliable and confidential chauffeur service to executives and authorised personnel. The Executive Driver is responsible for ensuring punctual transportation while maintaining the highest standards of customer service, vehicle care, safety and confidentiality.

Responsibilities Execute Executive Transportation to ensure safe, professional, reliable and confidential chauffeur service .

• Transport executives and authorized passengers safely and professionally to meetings, business functions, airports and other destinations.
• Ensure executives arrive at their destinations safely and on time.
• Plan routes in advance and monitor traffic and road conditions.
• Provide transport services for local and, when required, out-of-town business trips.
• Assist executives with luggage and other reasonable travel requirements.

Vehicle Management

• Ensure the vehicle is clean, presentable, roadworthy and properly maintained.
• Monitor fuel consumption, mileage, servicing and maintenance requirements.
• Report vehicle defects, accidents, damage and maintenance requirements immediately.
• Ensure vehicle licensing, insurance and required documentation are up to date.
• Maintain accurate vehicle logbooks and trip records.

Safety and Compliance

• Drive in accordance with the National Road Traffic Act and applicable South African road-safety requirements.
• Comply with company fleet, transport and health and safety policies.
• Always practice defensive and responsible driving.
• Ensure passengers use seat belts and comply with applicable safety requirements.
• Report accidents, incidents and traffic violations promptly.

Customer Service and Professional Conduct

• Maintain a professional, courteous and discreet manner always.
• Provide a high-quality service to executives, directors, clients and visitors.
• Maintain strict confidentiality regarding executive movements, meetings, conversations and company information.
• Demonstrate punctuality, reliability and flexibility.
• Maintain professional appearance and appropriate business etiquette.

Administration

• Maintain daily trip sheets, mileage records and fuel records.
• Submit vehicle-related reports and documentation as required.
• Monitor scheduled services, license renewals and vehicle maintenance.
• Assist with transport arrangements and ad-hoc corporate travel requirements.

Continuous improvement to ensure effective service

• Adhere to agreed processes to deliver targeted operational results.
• Continuously strive to enhance and improve the Facilities & Corporate Procurement processes.
• Represent and market this process internally to peers and clients.
• Identify and report on Facilities & Corporate Procurement process issues
• Undertake internal audits to ensure that systems and processes are in line with the intended outcome.

Service delivery to ensure customer satisfaction

• Provide customer services in line with quality and performance standards
• Build positive customer relations and solve or escalate customer queries and complaints
• Gather feedback on customer satisfaction and report to your line leader.
• Proactively suggest improvements in customer service and relations where applicable.
• Contribute to a service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service.

Cost control and governance adherence

• Proactively ensure use of time, of resources, money, materials, or equipment is in line with policies and procedures.
• Comply with corporate governance policies, procedures, and standards.
• Operate within agreed mandates.

Quality people practice

• Align own behaviour with the organisation culture and values.
• Share and transfer product, process, and systems knowledge to colleagues.
• Collaborate and work with the Facilities & Corporate Procurement team to deliver required service levels.
• Actively participate in the Facilities & Corporate Procurement team to ensure functional balanced scorecard objectives are achieved.
• Ensure achievement of own performance objectives.
• Actively share information with other team members regarding successes, issues, trends, and ideas.
• Actively participate in own professional development and career path.

Experience, Knowledge & Skills Required

• Grade 12.
• Valid South African Code B driver's license.
• Valid PrDP where required for the duties performed.
• Minimum 5 years' professional driving experience, preferably in an executive/corporate environment.
• Clean or acceptable driving record.
• Good knowledge of Gauteng and major South African routes.
• Defensive driving experience/training will be advantageous.
• Previous experience transporting senior executives or VIP clients will be advantageous.
• Basic vehicle maintenance knowledge.

Competency Descriptors

• Customer: Putting the customer at the heart of business decisions and driving to improve value for customers
• Collaboration: Creates trust, respect and builds meaningful relationships. Able to handle a wide range of relational challenges to ensure collaboration across boundaries
• Leading with Influence: Influences and rallies people behind common goals; actively supports growth and inspires others to exceed expectations.
• Innovation: Generates creative/out of the box solutions. Challenges the status quo and/or demonstrates ability to relate to challenges from a range of diverse but relevant perspectives. Willing to take calculated risks when introducing novel ideas
• Personal Mastery: Learns and actively works to build self-awareness; develop through experience and feedback from others. Copes effectively with stress and has the resilience to take on stretching and challenging assignments. Adjusts effectively to work within new work structures; processes; requirements and cultures
• Executing: Displays consistent energy, drive and perseverance to deliver results. Demonstrates a willingness to take calculated risks to achieve stretch performance goals

The Recruitment Process:

• TA Interview: This will be a discussion with our Talent Acquisition Specialist to give you an understanding of our business, our culture & values and more context on the role. It will also allow us the opportunity to get to know you more and ensure OMI can meet your career aspirations.
• Panel Interview: This will be with 2 members of the Senior Leadership of the Hiring Team and 1 member of the HC Team.
• Technical & Psychometric Assessments: These will depend on the role and will sometimes happen concurrently with Vetting through an external service provider & Internal Verification.
• Final Feedback.

All About OMI: https://www.oldmutual.co.za/about/old-mutual-insure/

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Please note that, unfortunately, we cannot accept any applications after the closing date Skills Client Management, Clustering Techniques, Communication Server, Computer Literacy, Computer Network Management, Database Administration, Desktop Publishing (DTP), Detail-Oriented, Enterprise Systems Management, Expertise Management System, Local Area Network (LAN) Management, Network Administration, Occupational Safety and Health, Office Systems, Oral Communications

Competencies Collaborates

Communicates Effectively

Customer Focus

Demonstrates Self-Awareness

Drives Results

Ensures Accountability

Plans and Aligns

Self-Development

Education Matriculation Certificate (Matric) (Required), NQF Level