Executives-Back-End / Blended / Customer Service-Email + Chat + Voice

• Document and assist in the resolution of customer complaints, escalating where necessary - ensure the complaints process is followed
• Produce and update procedural documentation to support new and amended services
• Undergo training to ensure you have comprehensive knowledge of Client systems and processes
• Support with supplier calls / meetings
• Proactively resolve issues for the company and the customer to ensure outstanding work is within agreed targets.
• Involvement in the planning and deployment of new services and system enhancements, ensuring that supporting documentation is created in line with the contractual agreement.

Key Responsibilities

Responsibilities are not limited to the enclosed

• Proven Communication Skills verbal and written.
• Good level of Microsoft office packages (Excel, Word, Outlook etc)
• A high level of computer and system literacy (able to use multiple systems to complete a process)
• Previous B2B customer experience
• Experience making outbound calls or handling calls
• Proficient level of written and spoken English
• Experience of working within a target-based environment

Minimum Requirements

• Grade 12 (Mandatory)
• 6-12+ months call centre experience
• Soft skills & Telecommunications Experience (Advantageous)
• Computer Literacy (MS Office, Excel, Social Media, Online, Navigation)
• Good articulation of the English language (Spoken and Written)

“In alignment with the Employment Equity Act, preference will be given to applicants from historically underrepresented groups/ aligned with our EE targets”