Experienced debt review Team Leader

We are seeking an experienced and results-driven Debt Review Team Leader to lead and support our Debt Review Department. The successful candidate will be responsible for managing a team of debt review consultants, ensuring regulatory compliance, driving performance, and delivering excellent customer service throughout the debt review process.

Key Responsibilities

• Lead, motivate, and manage a team of debt review consultants and administrators.
• Monitor daily performance, productivity, and quality standards.
• Ensure compliance with all applicable debt review regulations and industry requirements.
• Provide coaching, training, and ongoing support to team members.
• Manage workflow, case allocation, and turnaround times.
• Resolve escalated client and creditor queries professionally and efficiently.
• Conduct performance reviews and implement improvement plans where required.
• Prepare and submit management reports on team performance and departmental targets.
• Drive the achievement of departmental KPIs and business objectives.
• Maintain high standards of customer service and client satisfaction.

Minimum Requirements

• Minimum 3–5 years' experience in the Debt Review industry.
• At least 1–2 years' experience in a supervisory or team leader role.
• Strong knowledge of debt review processes, NCR regulations, and industry practices.
• Proven leadership and people management skills.
• Excellent communication, problem-solving, and organizational abilities.
• Proficiency in Microsoft Office and debt review software systems.
• Ability to work in a target-driven environment.

Desired Attributes

• Strong leadership and decision-making skills.
• Results-oriented and self-motivated.
• High level of professionalism and integrity.
• Excellent attention to detail.
• Ability to manage multiple priorities and meet deadlines.

What We Offer

• Competitive salary.
• Performance-based incentives.
• Career growth and development opportunities.
• Supportive and professional working environment.

Pay: R7 500,00 - R10 000,00 per month

Work Location: In person