Explora Experience Centre Ambassador

Where passion meets opportunity

Discover your journey into the extraordinary.

Your Purpose

Explora Journeys is a vibrant, cosmopolitan, European luxury brand, imagined in the heart of Swiss hospitality in Geneva. Leveraging our parent company MSC Group’s hundreds of years of maritime expertise, our fleet of six luxury ships (four currently in the pipeline) are being built and designed in a totally different and unique way that will transform and redefine the cruise experience, creating a category of its own, appealing to the next generation of luxury travelers.

This role is for passionate, enthusiastic and friendly guest experience individuals who enjoy being part of a dynamic team, learning new skills, and a keen desire to make a difference while contributing to the future of a start-up brand.

Your Impact

•    Book all aspects of the guest journey including but not limited to Journeys  (cruise itineraries), Destinations (shore) experiences, pre/post travel and hotels.

•    Provide best in class luxury service to our Travel Advisors and to international guests, hosting them via phone, Video calls, e-mail, chat.

•    Support the Global Sales Organization by building strong relationships with our Travel Advisor and Guest community.

•    Be an expert and reference in the use of our technology systems, Salesforce and Versonix Seaware to deliver personalised guest experiences.

•    Provide feedback on the quality and efficiency of customer support processes and be able to suggest enhancements.

Your Journey so far

•    A genuine knowledge and interest in global travel destinations. You may have never been to Machu Picchu,but you know it is in Peru!

•    Enthusiastic with the ability to follow tasks through to completion. 

•    Thrives in a “start-up” environment where change is the only constant.

•    Hospitality mindset – understands the diligence and communication skills.

•    Needed to deal with luxury, international travelers.

•    Fluent in oral and written English and any other language is a plus.

•    Confident speaking on the phone/video calls, representing the brand excellent listening and problem-solving skills.

•    Culturally sensitive to clients from different countries.

•    Comfortable using IT systems daily (knowledge of Versonix Seaware and Sales Force an advantage).

Your Essentials

•    Matric (Grade 12).

•    Minimum of 1 year of experience in a contact center ideally within travel or luxury hospitality. 

•    Bilingual (English & German),

•    Willing to work full time on shifting schedules, including weekends to support.

•    Global markets and time-zones, flexible working schedule in shifts.

At Explora Journeys, we are redefining luxury ocean travel — where discovery, well-being, and a deep respect for the seas come together in harmony. 

We seek passionate professionals who share our vision of a more immersive, transformative way to discover the world’s most inspiring destinations by sea.

Are you ready to turn your passion into something extraordinary? Join us at Explora Journeys, where an ocean of opportunities awaits. Your journey to the Ocean State of Mind starts here.