Export Channel Controller

IT’S NOT JUST AN OPPORTUNITY TO GET ON THE CAREER LADDER.

IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain - and grow it. People like you.

Ready to Keep Exports Moving? Join Us as an Export Channel Controller

Reports to: Exports Supervisor

Location: Johannesburg

Department: Operations

Why You’ll Love This Role

As an Export Channel Controller, you’ll help keep export shipments moving by resolving shipment queries, obtaining required information and working closely with customers and internal teams. You’ll ensure customers are kept informed while supporting the smooth and timely clearance of shipments.

What You’ll Own

• Monitor shipment queues and action export queries promptly.
• Contact exporters to obtain missing information and documentation required for shipment clearance.
• Review key shipment information, including exporter details, tariff headings, rebate codes, exchange rates and currencies.
• Keep customers updated on shipment progress, delays and potential service impacts.
• Monitor ageing shipments in bond and escalate where necessary to support timely resolution.
• Maintain accurate shipment updates and query histories on DCE.
• Share finalised queries and pre-alerts with ZA and TCS Entry Clerks for further processing.
• Provide professional written communication and act as a key point of contact for customers.
• Follow DHL quality standards, Global SOPs and applicable procedures.

What We’re Looking For

• Matric or equivalent qualification.
• Diploma/Certificate or Customs Clearance Diploma.
• Minimum 2 years’ Customer Service/Call Centre experience.
• Minimum 2 years’ experience in Customs Entries.
• Good knowledge of the Customs Act and procedures.
• Computer literacy.
• Strong customer relationship management and communication skills.
• Ability to write clear, professional and accurate email correspondence.

Why Join Us?

At DHL, we don’t just move shipments, we move careers forward. You’ll be part of a global organisation where you can learn, develop and make a meaningful contribution every day.

Ready to make your mark? Apply now and let’s build the future together.

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.