Export Services Manager

Our client is a well-established South African manufacturer specialising in high-performance coatings and chemical solutions for industrial and commercial applications. With a strong focus on quality, technical expertise and customer service, the business serves customers across both local and international markets. They offer a professional and safety-focused environment

Key Responsibilities

• Manage the end-to-end export logistics process from order placement through to final customer delivery
• Coordinate sea, air and road freight to ensure export orders are dispatched and delivered in line with customer requirements
• Ensure export documentation, licenses, registrations and records are accurate, complete and compliant
• Maintain compliance with applicable hazardous goods and international transportation requirements
• Lead, mentor and develop the Export Administration team while monitoring team KPIs and service standards
• Provide operational and logistical support to Export Sales and act as a senior escalation point for export-related customer issues
• Manage freight forwarders, carriers, customs agents and other logistics service providers, including performance and cost control
• Coordinate an international warehouse and logistics activities remotely
• Monitor export freight and logistics costs and support accurate cost allocation, forecasting and commercial decision-making
• Investigate export-related SHEQ complaints and non-conformances and drive corrective and preventative actions
• Drive continuous improvement, systems optimisation, shipment tracking and process efficiency across the export function

Minimum Requirements

• Diploma or degree in Logistics, Supply Chain Management, Export Management, International Trade, Business Management or a related field
• 5–10 years' relevant experience in export management, logistics or international supply chain operations
• Proven experience managing sea, air and road freight
• Strong working knowledge of hazardous goods transportation and applicable regulations
• Experience managing export documentation, compliance requirements and freight forwarders
• Previous experience in a supervisory or management capacity
• Good financial aptitude and understanding of logistics cost management
• Strong computer literacy and experience with ERP, logistics or export management systems

Advantageous Experience

• Experience within the chemical, resin, coatings, composites or other hazardous-product industries
• Experience with North American logistics and distribution
• Experience managing remote warehouse operations
• Dangerous Goods / Hazmat certification
• Formal customs, export compliance or international trade training
• Experience with SARS export requirements and audits
• Experience implementing logistics systems or process improvements