Export Supervisor

Purpose of the Job

The Export Supervisor is responsible for overseeing export operations to ensure that all processes, documentation, and dispatch procedures are carried out in strict accordance with Standard Operating Procedures and customer requirements. The role involves supervising staff productivity, coordinating container loading and vehicle arrangements, maintaining accurate records, and ensuring that export documentation is completed on time. The Export Supervisor ensures product integrity, resolves discrepancies promptly, enforces health and safety standards, and drives continuous improvement through proactive quality measures and staff training.

Key Responsibilities:

Process and Export Operations

• Ensure that Standard Operating Procedures are fully understood, consistently trained, and correctly applied in all dispatch and export activities.
• Apply the various business systems effectively to support export operations and maintain accuracy across processes.
• Oversee export handling in line with Standard Operating Procedures, ensuring that stock integrity, packaging standards, and product requirements are maintained.
• Conduct thorough stock‑to‑paperwork checks to confirm accuracy and resolve any discrepancies promptly.
• Maintain fumigated pallet orders and consumable levels to support daily export loads without interruption.
• Manage the FMD report on a daily basis and ensure that all documentation is controlled and filing systems remain up to date.
• Arrange suitable vehicles from Linehaul to meet export container requirements.
• Verify batch and expiry data to ensure compliance with customer specifications.
• Supervise the loading of containers, ensuring that stock is balanced, secured, and sealed correctly.
• Attach hazardous or classification stickers to containers in line with the type of load packed.
• Ensure that all export documentation is completed accurately and made available on time.
• Monitor stacks via the Transnet portal to ensure that export planning is executed timeously.
• Resolve customer queries within 24 hours and follow up on Proof of Delivery documentation at Value branches.
• Generate monthly operational reports and distribute them to the relevant managers.
• Maintain housekeeping standards consistently and assist with other operational functions when required.

Staff Supervision and Development

• Supervise staff within the export area to ensure effective productivity and adherence to operational requirements.
• Conduct resource planning to allocate staff and resources efficiently in line with workload demands.
• Control overtime usage, authorising it only when operationally essential.
• Provide staff with the necessary training and deliver on‑the‑job coaching where required.

Quality, Health & Safety, and Compliance

• Implement proactive measures to improve operational efficiency and prevent potential issues.
• Ensure that Quality Management System procedures are applied and maintained consistently.
• Raise NCRs, NCPs, and IOs daily and encourage staff to use these systems to drive operational improvement.
• Ensure that NCRs, NCPs, and IOs are closed within the required lead times of five working days.
• Maintain compliance with Health and Safety standards and ensure adherence to the Occupational Health and Safety Act.
• Conduct monthly checks as required to uphold compliance standards.
• Maintain daily housekeeping standards to ensure a safe and organised working environment.

Minimum Requirements:

• Grade 12
• 3+ years’ experience in exports within a warehousing environment with at least one out of the three years in a supervisor role.
• Intermediate proficiency in Microsoft Office Suite, with the ability to prepare reports, maintain documentation, and communicate effectively using Word, Excel, and Outlook.
• Competent use of logistics systems to track Proof of Delivery (PODs), monitor export processes, and ensure accurate reporting.
• Experienced in the Transnet portal to monitor stacks, plan exports timeously, and maintain operational flow.
• Proficiency in FMD reporting tools to maintain daily operational records and ensure compliance with reporting standards.
• Experience with Quality Management Systems to raise, track, and close NCRs, NCPs, and IOs within required lead times.

Skills Required

• Strong communication skills to liaise effectively with staff, customers, and logistics partners.
• Proven troubleshooting skills to resolve discrepancies, damages, and operational queries promptly.
• Solid organisational skills to coordinate export schedules, container bookings, and resource planning.
• Attention to detail to ensure accuracy in documentation, product checks, and compliance requirements.
• Leadership skills to supervise staff, enforce discipline, and provide on‑the‑job training.
• Analytical skills to monitor KPIs, generate reports, and identify areas for operational improvement

Personal Attributes

• Reliable
• Detail‑oriented
• Proactive
• Organised
• Resilient
• Team‑focused

Knowledge

• Knowledge of Standard Operating Procedures for export and dispatch processes.
• Knowledge of export documentation requirements, including hazardous classification and container sealing.
• Knowledge of health and safety regulations and compliance with the Occupational Health and Safety Act.
• Knowledge of quality management systems including NCRs, NCPs, and IOs.
• Knowledge of logistics systems such as Transnet portal monitoring and Linehaul arrangements.

Disclaimer

Please note that due to the high volume of applications received, only shortlisted candidates will be contacted. If you do not receive feedback from us within 4 weeks (28 days) of submitting your application, please consider your application unsuccessful on this occasion.

We appreciate the time and effort you have invested in your application and encourage you to apply for future opportunities that match your skills and experience.

We wish you every success in your job search and thank you for considering our company as a potential employer.

Kind regards,
The Recruitment Team

Work Location: In person