Expression of Interest (South Africa) – Veterinary Professional Vet Nurse

Job Type: Permanent - Full Time

Location: Johannesburg, South Africa - Hybrid

Job Category: Claims

Claims Advisor – PSSA

• Deliver exceptional claims experiences for pet parents and veterinary partners
• Join our passionate team who love what they do
• Are you a qualified Vet Nurse looking to pivot your career?

About The Role At PetSure, our Claims Advisors support pet parents during critical pet health moments by delivering accurate, empathetic and timely claims decisions. No prior insurance experience is required — our structured training programme will fully prepare you for success.

This role operates on a five-day working week post probation and supports hybrid ways of working, combining time in our Parktown office with working from home.

You’ll be joining a passionate, collaborative and pet ‑ loving team who care deeply about customer experience and living PetSure ’ s purpose.

What you’ll be doing:

• Apply your veterinary nursing expertise to assess and manage insurance claims accurately
• Take ownership of complex claims, managing them through to completion within delegated authorities
• Deliver a compassionate, professional and positive claims experience for customers, their pets and veterinary clinics
• Communicate with pet parents and vets via phone, email and digital platforms
• Collaborate closely with Claims Assessors and other internal teams to ensure right ‑ first ‑ time outcomes
• Assess and support GapOnly™ claims in real time, liaising with clinic staff and internal colleagues
• Provide technical veterinary and claims advice to other areas of the business
• Manage workload effectively while meeting quality and turnaround expectations

What you’ll need to be successful :

• A formal tertiary qualification in Veterinary Nursing
• Clinical experience within a veterinary environment
• A customer ‑ centric, empathetic and professional approach
• Intermediate Computer Literacy and Microsoft Office skills
• Proven reliability and adaptability, with flexibility to meet changing business and operational needs.
• A respectful, collaborative working style, aligned to our culture and values
• Experience in insurance or claims (advantageous)
• Strong verbal and written communication skills, with the ability to communicate clearly and professionally in English when working with global teams, customers and partners
• And of course… a genuine love for pets and the humans who adore them!

Why You’ll Love Working at PetSure:

• A place of choice for pet lovers: perks and benefits designed for pet parents.
• Great people and great culture: unique leave benefits, wellbeing support and a supportive team.
• Opportunities unleashed: reward, recognition and development to help you thrive.

About PetSure: At PetSure, pets are at the centre of everything we do. We make quality veterinary care more accessible by powering pet insurance for over 25 leading brands across Australia and New Zealand, and by assessing more than one million claims each year. We’re also the creators of GapOnly® — an innovative payment solution offering on‑the‑spot claims processing at over 1,100 vet clinics.

PetSure Services South Africa plays a key role in delivering this experience, operating as a central service hub that supports customer service, claims, and operational excellence for the Australian business. Working closely with Sydney‑based teams, our team operates in a fast‑paced environment with a strong focus on quality, reliability and continuous improvement, supported by a hybrid working model.

If you’re a qualified Veterinary Nurse looking to pivot your career while continuing to use your clinical expertise in a meaningful and impactful way – we’d love to hear from you!

Apply Today PetSure is committed to employment equity and equal opportunity, encouraging all suitably qualified individuals to apply, and fostering a workplace grounded in dignity, inclusion and the celebration of diverse backgrounds and experiences.