Facilitator: Learning & Development

Introduction Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Metropolitan provides practical financial solutions for people, communities, and businesses.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose Effectively deliver learning experiences in order to enable individual, team and business performance.

Requirements****Formal qualifications

• Matric or equivalent (Essential)

• ODETDP (Occupationally Directed Education Training Development Practice) certification (Desirable)

• Degree in Human Resources, Learning and Development or related field (Desirable)

• Facilitate the learning unit standard (Desirable)

Experience

• 2 - 5 years learning facilitation experience

• Exposure to the insurance or financial services environment (preferred)

Knowledge

• Knowledge of skills development

• Knowledge of adult learning principles and methodologies

• Knowledge of the learning life-cycle

• Knowledge of business processes, products and regulations

• Knowledge of business environment and insurance industry

Additional

• Valid driver's license (Desirable)

Duties & Responsibilities#### Internal Process

• Deliver learning events, interventions and programmes aligned to business and learning needs.

• Take ownership for end-to-end learning experience to provide a positive learning experience in which learners are encouraged to be actively engaged in the learning process and achieve learning goals.

• Provide feedback to the relevant stakeholders on the content, implementation, uptake and landing of learning events aligned to the desired learning outcomes.

• Engage with the Learning and Development team, relevant subject matter experts and other stakeholders to become proficient and keep up to date with any changes on the subject matter.

• Adapt facilitation approach to meet various learning styles within the learning group and to maximise learning experience.

• Communicate all logistics, requirements and tools needed to the relevant coordinator to ensure the learning intervention runs smoothly.

• Gather evaluation and feedback on learning intervention and compile relevant reports.

• Provide feedback to relevant stakeholders on learner progress, participation and performance.

• Maintain effective and efficient record keeping on the relevant systems.

• Administer assessments in line with relevant regulations and policies to determine competence of learners.

• Identify and deliver post learning initiatives to continually embed learning to enhance the learning process.

Client

• Provide authoritative, expertise and advice to clients and stakeholders.

• Build and maintain relationships with clients and internal and external stakeholders.

• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.

• Make recommendations to improve client service and fair treatment of clients within area of responsibility.

• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

People

• Develop and maintain productive and collaborative working relationships with peers and stakeholders.

• Positively influence and participate in change initiatives.

• Continuously develop own expertise in terms of professional, industry and legislation knowledge.

• Contribute to continuous innovation through the development, sharing and implementation of new ideas.

• Take ownership for driving career development.

Finance

• Identify solutions to enhance cost effectiveness and increase operational efficiency.

• Manage financial and other company resources under your control with due respect.

• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.

Competencies

• Examining Information

• Articulating Information

• Team Working

• Documenting Facts

• Empowering Individuals

• Meeting Timescales

• Interacting with People

• Understanding People