Facilities Administrator

Who we are

We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.

Why choose us

Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.

Main purpose/objective of the position:

• Being the primary contact/liaison for the supplier’s administrative personnel
• Telephonically and E-mail
• Manage and resolve client/supplier complaints/queries and request
• Ensuring that the Suppliers invoices are
• Uploaded in the correct format
• Completed according to the set guidelines communicated to the Suppliers
• Data verified and checked – and moved to the correct next level
• All approved invoices processed and send to the client.
• Statistics is maintained of all transactions for the day
• Records are being kept (saved) on the central Knowledge drive
• Follow up and drive vendor invoicing to targeted KPI
• Maintain good long-term customer and client manager relationships.

Decision making authority:

• Has the authority to execute all Key Performance Areas as stated on this form and in line with the Company approval framework and client policies and procedures.

Experience / Education:

• Minimum of Grade 12 or degree
• 2-3 year’s relevant experience in invoicing and end-user support
• Experience within the Facilities Management field is essential
• Strong technical knowledge of Retail experience will be preferred

Skills required:

• Computer literacy; Infor EAM; MS Office - Excel and Word; Outlook; Administration Skills; Time Management; Telephone skills.

Knowledge required:

• Contract Management (SLA Suppliers etc.); Financial principles / processes (costings) Policies and procedures Preparation of reports, including dashboards, Administration skills, Communication skills

Competencies required:

• Assertive; Tolerance for Routine; Communication (Fluency in languages appropriate to target client community); English and Afrikaans essential
• Systematic Thinking; Methodical; Tolerance for stress; Drive and productivity; Teamwork and Co-operation; Customer and Quality Focus; Accuracy

Major drivers of work volume:

Client demands and expectations, number of work orders, size of regions

Interface / relationships with:

The incumbent will be based an office environment, Normal working hours will apply Overtime work will be required from time to time in line with the Group overtime policy

Ability to function well under high pressure and client demand

Ability to work overtime at short notice

CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.